LaKesha Vaughn
Joliet,IL
Summary
Experienced Office Management and Administration Professional with a proven track record of optimizing productivity, efficiency and service quality across various healthcare environments. Highly adaptable, dependable, ethical and reliable leader who blends organizational, technical and business acumen. Works effectively with interdisciplinary teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Administrative Coordinator
Ascension Medical Group - Illinois
07.2021 - Current
- Trains new team members on applications, policies and procedures specific to the hospitalist group
- Conducts ongoing audits of the physician's CME program to achieve adherence to professional regulations and prompt reimbursements
- Supports the Ascension Revenue Cycle by daily monitoring physician charges, generating reports, and sending necessary communication needed to capture lost revenue
- Monitors and registers patients for an outpatient behavioral health clinic to ensure accurate information is received to facilitate patients' needs
- Displays sensitivity to cultural and linguistic needs of clients and families served
- Collaborates with counselors, physicians and nurses to plan or coordinate treatment, drawing on healthcare experience and education
- Demonstrates respect, friendliness, active listening to all patients, always willing to help wherever needed
- Quickly learns new skills and applies them to daily tasks, improving efficiency and productivity
- Performs duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Uses critical thinking to analyze problems, evaluate solutions and make decisions
- Incorporates best practices in daily performance to improve operations and provide exceptional service
- Consistently exceeds goals through effective task prioritization and great work ethic
- Collaborates closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals
- Supports project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders
Assistant Executive Director/Business Office Manager
Bright Oaks Of Aurora
11.2019 - 06.2021
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Monitored overtime and addressed staffing and scheduling issues with department leaders
- Developed positive relationships on behalf of company with government regulators, families, surrounding area health care organizations and community at large
- Assisted senior leadership in managing all aspects of operations
- Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns
- Supported and assisted executive director in management of facility budgets and business practices
- Processed payroll for 60 plus employees on a bi-weekly basis; maintained payroll reports, tracked attendance, and ensured that employee status changes were submitted to Regional Human Resources
- Coordinated corporate special events, team building programs and staff training opportunities
- Conducted onboarding process to recruit, train and prepare new hire documentation for orientation
- Utilized regulatory platforms such as the Office of Inspector General, Illinois Department of Financial and Professional Regulation and State of Illinois Healthcare worker registry to verify the credentials of all staff, particularly, CNA's and Nurses
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Established positive employee relations by creating a motivating work environment which encouraged positive problem solving and increased overall job satisfaction for team members
- Additional activities included Weekend Manager on Duty, creating and facilitating compliance trainings for new hires and current employees, and assisting the Marketing Director with bringing in new referrals and building relationships in the community
Business Office Manager
Cedarhurst Assisted Living And Memory Care
02.2019 - 11.2019
- Increased employee record and education compliance with state regulations by 60%
- Decreased employee turnover rate by 15%
- Established and developed a highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Guided new employees on caregiving procedures, company policies and performance standards
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Coordinated bookkeeping activities in Yardi, including invoicing and accounts payable
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents
- Resolved financial discrepancies and customer billing issues with timely attention
- Maximized cash flow through optimal billing and collection processes.
- Delivered performance reviews, recommending additional training or advancements.
Education
Master Of Healthcare Administration (MHA), 4.0 - Healthcare Administration
Walden University
Minneapolis, MN2018
Bachelor of Arts - Interdisciplinary Studies
Governors State University
Park Forest, IL2016
Skills
- Team leadership
- Multidisciplinary team collaboration
- Critical Thinker
- Creative problem solver
- Strong client relations
- Verbal and written communication
- Relationship building and retention
- Staff development and training
Software
Proficient in utilizing software such as Microsoft Office Systems, Yardi, (UKG)Kronos, Meditech, AlertMD, Cerner, EPIC, Sherpa, Google Workspace, OnShift, DocTime and Point Click Care, etc.
Volunteer Experience
1997 - 2003
Youth Advocate - Sweet Holy Sprit Church
- Worked cohesively with LCSWs to assess and identify youth who had been impacted by various levels of trauma to help find crises support and services for them.
- Organized events for homeless youth and their families.
- Supported youth dealing with suicidal ideations by using mental health tools and strategies; ultimately getting 100% of them to seek professional treatment.
- Communicated with pastors, parents, and other youth advocates to create strategies to meet the emotional, spiritual, social and physical needs of at-risk youth.
Timeline
Administrative Coordinator
Ascension Medical Group - Illinois
07.2021 - Current
Assistant Executive Director/Business Office Manager
Bright Oaks Of Aurora
11.2019 - 06.2021
Business Office Manager
Cedarhurst Assisted Living And Memory Care
02.2019 - 11.2019
Bachelor of Arts - Interdisciplinary Studies
Governors State University
Master Of Healthcare Administration (MHA), 4.0 - Healthcare Administration
Walden University
Similar Profiles
Katrina HartleyKatrina Hartley
Contact Center Care Navigator at Ascension Medical Group IllinoisContact Center Care Navigator at Ascension Medical Group Illinois
Maria G PazMaria G Paz
Surgery Scheduler at Ascension Medical Group Illinois Heart & VascularSurgery Scheduler at Ascension Medical Group Illinois Heart & Vascular
Zanhia FosterZanhia Foster
Babysitter at IllinoisBabysitter at Illinois