Lakesha Williams
Davenport,IA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals.
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
Bettendorf, US
08.2023 - 05.2024
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
Head Cashier/Customer Service Associate
DoubleTree by Hilton
Davenport, US
02.2023 - 12.2023
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Verified accuracy of bills before presenting them to customers.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Processed guest checks using POS system accurately.
- Set up banquet functions according to instructions provided by banquet captain or manager.
- Managed opening and closing duties to facilitate restaurant operations.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Lead Customer Service Associate
Pilot Flying J
Davenport, US
07.2022 - 03.2023
- Greet customers, handle all sales, credit/debit transactions on POS systems, handles all tobacco, liquor, lottery sales, vendor receiving, light cleaning, daily stock inventory entry, making sure everything runs smooth for my night shift
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Cashier/Cook/Customer Service
5 Guys Burgers and Fries - Murray 5g, Inc.
Davenport, US
07.2021 - 07.2022
- Monitored daily operations to ensure efficient service of meals.
- Responded promptly to customer complaints and inquiries.
- Maintained accurate records of customer orders, payments, inventory levels.
- Ensured the restaurant was clean, neat, and presentable at all times.
- Managed cash flow by tracking sales receipts and preparing bank deposits on a regular basis.
- Performed monthly inventories of food products, beverages, and supplies.
- Counted cash at end of shift and prepared bank deposits.
- Followed food safety and sanitation procedures.
Cashier/Customer Service
Family Dollar
Davenport, US
10.2018 - 05.2021
- Greet customers, handle all customers questions, handle all money transactions credit cards, stock and face store and cleaning
- Opened and closed store
- Greeted customers
- Answered customers' questions
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cashier/Customer Service
Toys 'R' Us
Davenport, US
03.2018 - 09.2018
- Handling all customers transactions, sales, money and credit sales during the holiday season was hired on permanently but the business closed down for bankruptcy
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Warehouse Worker
Wilton Precision Steel
Wilton, US
12.2016 - 02.2018
- Pull and grind down different parts and package out for shipping
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Inspected damaged goods prior to disposal or return to vendor.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Education
Certificate of Technical Studies - Phlebotomy
Scott Community College
Davenport, IA11-2024
Certificate - CPR Basic Life Support
Scott Community College
Davenport, IA10-2024
Skills
- Point of sale systems
- Customer complaint resolution
- Merchandise upselling
- Appointment scheduling
- Customer relationship management (CRM)
- Quality assurance
- Hospitality and accommodation
- Problem resolution
- Inventory control
- Refunds processing
- POS system operation
- Customer support
- Complex Problem-solving
- Sales closing
- Customer RMA management
- Tactful and diplomatic
- Guest services
- Stock replenishment
- Refunds and exchanges
- Cross-functional team collaboration
- Team collaboration
- Account updating
- Product knowledge
Certification
- CPR Certification
- Forklift Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Associate
Walgreens
08.2023 - 05.2024
Head Cashier/Customer Service Associate
DoubleTree by Hilton
02.2023 - 12.2023
Lead Customer Service Associate
Pilot Flying J
07.2022 - 03.2023
Cashier/Cook/Customer Service
5 Guys Burgers and Fries - Murray 5g, Inc.
07.2021 - 07.2022
Cashier/Customer Service
Family Dollar
10.2018 - 05.2021
Cashier/Customer Service
Toys 'R' Us
03.2018 - 09.2018
Warehouse Worker
Wilton Precision Steel
12.2016 - 02.2018
Certificate of Technical Studies - Phlebotomy
Scott Community College
Certificate - CPR Basic Life Support
Scott Community College
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