LaKesha Winn
Henrico,VA
Summary
Highly skilled Business Office Manager with background in overseeing operational efficiencies, managing staff and ensuring smooth-running office environments. Strengths include strategic planning, budgeting, project management and team leadership. Previous roles have resulted in improved productivity, streamlined processes and cost reductions. Demonstrates strong communication skills combined with ability to handle multiple tasks simultaneously.
Overview
18
18
years of professional experience
Work History
Profit Center Manager
Travel Centers of America
01.2020 - Current
- Recruit, select, and hire new applicants.
- Assist in employee onboarding.
- Train all new hires.
- Create and manage department schedule for 15 employees and 2 Assistant Managers.
- Meet and exceed department budgeted goals.
- Create and analyze financial reports for site management.
- Maintain proper inventory levels based on forecasted sales.
- Perform weekly inventory, identify, and correct shrink issues.
- Process invoices through CTUIT.
- Perform random register audits to ensure safe cash handling procedures, per company policy and procedures.
- Meet deadlines as assigned per company policy.
- Created and maintained superior customer service to internal and external customer base.
- Organized and oversaw the day-to-day operations of multiple profit centers, ensuring accurate recordkeeping.
- Monitored daily sales activities to identify areas for improvement and develop strategies to maximize profits.
- Implemented cost reduction initiatives across all profit centers while maintaining quality standards.
- Assessed staffing needs and recruited qualified personnel; trained new employees in company policies and procedures.
Lead Site Accounting Rep
Travel Centers of America
01.2015 - 01.2020
- Prepare cash and check deposits using Wells Fargo online desk deposit system
- Review and audit departmental financial reports
- Complete journal entries and general ledger entries using SAP
- Process vendor invoices for 6 departments
- Process payroll, annual reviews and all HR duties using Oracle Peoplesoft software
- Assist team of Field Accountants with site issues
- Collaborated with site personnel to resolve accounting issues
- Processed and reconciled accounts payable invoices, ensuring accuracy and compliance with established policies.
- Prepared journal entries to record daily financial transactions and maintained general ledger accounts.
- Assisted in the preparation of monthly financial statements for management review.
- Performed month-end close activities including account reconciliations, accruals, allocations.
- Ensured timely payment of vendor invoices to maintain positive relationships with vendors.
- Prepared bank deposits by verifying funds received and entering into the accounting system.
Business Office Administrator
Universal Contracting and Consulting LLC
01.2012 - 01.2015
- Worked in a Hybrid environment
- Created an organizational workflow chart
- Greeted visitors, ascertain purpose of visit, and direct them to the appropriate staff
- Participated in developing successful marketing plans for new business start-ups and existing business entities
- Establish client accounts with all applicable state and federal agencies per industry
- Served as Administrative Assistant to Senior Managing Partner
- Organized and filed documents such as contracts, correspondence, and other business-related paperwork.
- Assisted with accounts receivable and payable activities, including invoicing and collections.
- Processed payroll for all employees in a timely manner.
- Updated customer database with contact information and account activity notes.
- Created purchase orders for supplies needed by the office staff.
- Answered incoming calls from customers, vendors, or other departments.
- Managed office supply inventory ensuring that stock is at an optimal level.
- Resolved customer complaints in a prompt and professional manner.
- Performed general administrative duties such as photocopying, faxing, scanning documents.
- Developed reports to track office expenses and budget performance.
- Scheduled meetings, appointments, travel arrangements for executives.
Assistant Operations Coordinator
Concentra Medical Center
01.2007 - 01.2012
- Participated in office relocation
- Greeted visitors, ascertained purpose of visit and directed to appropriate staff
- Scheduled and confirmed patient's diagnostic appointments, surgeries and/or medical consultations
- Designed patient retrieval system to ensure less wait time
- Maintained medical records and correspondence files
- Trained and supervised front office staff
- Independently resolved center operational challenges
- Developed front office training manual
- Assisted with the organization and execution of operational processes.
- Coordinated daily operations activities and assigned tasks to staff members.
- Evaluated and improved existing operational systems and procedures.
- Implemented safety protocols to maintain a safe working environment.
- Resolved customer service issues in a timely manner.
- Managed communications between departments to ensure efficient operations.
- Conducted training sessions for new employees on operational procedures.
Education
Advanced Diploma -
Lee Davis High School
01.1995
Skills
- Office management and administration
- Team coordination and leadership
- Budgeting and expense management
- Vendor and contract management
- Calendar and meeting scheduling
- HR support and onboarding
- Proficiency in Microsoft Office Suite
- Cost Control
- Operations Management
- Performance Analysis
- Excellent communication and organizational skills
- Knowledge of medical terminology
- Field Trainer
- Team Building Leadership
- Critical Thinking
- Customer Service
- Staff Recruitment and Hiring
- Business Relationship Management
- Employee Training Oversight
- Prioritizing and Planning
References
References available upon request.
Timeline
Profit Center Manager
Travel Centers of America
01.2020 - Current
Lead Site Accounting Rep
Travel Centers of America
01.2015 - 01.2020
Business Office Administrator
Universal Contracting and Consulting LLC
01.2012 - 01.2015
Assistant Operations Coordinator
Concentra Medical Center
01.2007 - 01.2012
Advanced Diploma -
Lee Davis High School
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