LAKESHA G KNOWLES
WALLER,TX
Summary
15+ years experience as a Customer Service Representative, 10 years Administrative Assistant, 5+ years as a Training and Development Specialist/Manager, 4+ years as a Bank Teller, 3+ years as an Accounting Clerk, as well as an Eligibility Interviewer.
Overview
16
16
years of professional experience
Work History
Customer Care Associate - Hybrid
Travelers Insurance
05.2022 - Current
- Build and maintain customer satisfaction and trust by graciously listening to denote customer concerns and effectively applying learned product and systems knowledge.
- Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
- Assess a variety of customer situations to ensure appropriate and comprehensive documentation of information following the guidelines of multiple workflows under the corresponding line of business.
- Navigate numerous technological systems and platforms simultaneously to accurately access and input information while interacting with the customer.
Customer Service Representative
Pinnacle Propane LLC
12.2019 - 10.2020
- Maintained clean and organized files by keeping each drivers daily route sheet balanced and filed accordingly.
- Processed payments and documents such as vendor payments, invoices, and bank deposits.
- Used Excel shared spread sheet to systematize daily and weekly financial reports for end of month.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Store Manager
Advance America, Cash Advance
11.2016 - 06.2018
- Built strong relationships with current and prospective customers in person, in market and over phone.
- Understood, recommended and sold financial products and services to customers.
- Strategized on-going marketing and physical marketing ideas.
- Managed entire Profit and Loss (P&L) to meet revenue, expenses and Center Gross Profit (CGP) for store.
- Instructed and ensured team members are trained and adhere to company policies and procedures.
- Directed collection of money from past due, NSF and write-off customers, consistent with company policy and regulatory requirements.
- Assisted Divisional Director of Operations with recruiting, hiring, training, evaluating and developing center staff.
Credit Administrator
Crawford Electric Supply
09.2012 - 02.2016
- Reconciled discrepancies between account ledgers and accounts receivable trial balance accounts.
- Posted payments to appropriate general ledger accounts.
- Developed new filing and organizational practices.
- Composed effective accounting reports summarizing accounts receivable data.
- Balanced accounts to accurately record cost and month end accruals.
- Ensured all invoices were paid within net time.
Lead Service Representative
Wells Fargo Bank
11.2007 - 09.2012
- Assisted bankers in creating customer account profiles on Wells Fargo online banking program.
- Continued education on current banking products and services through Wells Fargo online classes.
- Processed cash and credit payments rapidly and accurately.
- Logged all shipping and receiving orders accurately Recommended new accounts and banking products to customers, resulting in daily sales goals being met.
- Greeted customers in a timely fashion while quickly determining their needs.
Education
Diagnostic Medical Sonography
Lone Star College System
Tomball, TXSkills
- Data Entry Terminal (PDT, Mainframe Terminal, etc)
- EMail Software (Outlook, Thunderbird, etc
- Internet Browser (Internet Explorer, Firefox, etc)
- Peripheral Devices (Scanners, Printers, etc)
- Personal Computers
- Presentation Software (PowerPoint, Flash, etc)
- Spreadsheet Software (Calc, Excel, etc)
- Word Processing Software (Word, Word Perfect, etc)
- 10-Key by touch
Timeline
Customer Care Associate - Hybrid
Travelers Insurance
05.2022 - Current
Customer Service Representative
Pinnacle Propane LLC
12.2019 - 10.2020
Store Manager
Advance America, Cash Advance
11.2016 - 06.2018
Credit Administrator
Crawford Electric Supply
09.2012 - 02.2016
Lead Service Representative
Wells Fargo Bank
11.2007 - 09.2012
Diagnostic Medical Sonography
Lone Star College System