Lakesha M. Hopkins

• Performs approximately 5 new patient and 20 daily patient intakes including: vital signs, weight management, patient medical history extraction to include current medication regimen, completion of consent forms and patient data entry
• Patient education for up to 5 new patient treatment plans
• Working closely with radiation oncologists, medical physicists, and nurses to coordinate care.
• Scheduling post-treatment visits, tracking patient progress, and addressing any complications.
• Maintaining accurate records of treatments, patient responses, and any modifications to care plans.
• Managing appointments and ensuring timely follow-ups.
• Ensuring radiation therapy machines and medical supplies are properly maintained and available.
• Collecting medical history, reviewing prior treatments, and assessing patient condition before radiation therapy.
• Explaining radiation treatment plans, potential side effects, and post-treatment care to patients and families.
• Monitoring patients for side effects such as skin irritation, fatigue, or nausea and coordinating supportive care.

• I worked across multiple specialties, my role required strong adaptability, quick learning, and the ability to provide specialized care in different healthcare settings
• Patient Care & Support – Assisting with direct patient care, monitoring vital signs, administering medications, and ensuring patient comfort
• Collaboration with Healthcare Teams – Working alongside nurses, physicians, and other healthcare professionals to coordinate patient care
• Documentation & Reporting – Maintaining accurate records of patient conditions, treatments, and progress
• Adherence to Compliance & Safety Protocols – Following HIPAA, infection control measures, and facility-specific guidelines
• Flexibility & Adaptability – Quickly adjusting to different facility protocols, patient needs, and work environments
• Oncology: Providing emotional support to cancer patients and their families
• Educating patients about treatment plans and side effects
• Behavioral Health: Supporting patients with mental health conditions or substance abuse disorders
• Monitoring behavioral changes and assisting with therapy sessions
• Ensuring a safe and structured environment for patients in crisis
• Renal Care (Nephrology): Assisting with dialysis treatments and monitoring patients before, during, and after procedures
• Educating patients on renal disease management, fluid restrictions, and medications
• Recognizing and responding to complications during treatment

• Receiving Shipments – Inspecting incoming medical supplies for accuracy and quality
• Stocking & Organization – Properly storing medical products according to safety and regulatory guidelines (e.g., temperature control for pharmaceuticals)
• Inventory Control – Tracking stock levels, conducting regular audits, and reporting discrepancies
• Order Fulfillment & Distribution
• Picking & Packing – Selecting, packaging, and labeling medical supplies for shipment to hospitals, clinics, or pharmacies
• Ensuring Accuracy – Verifying orders against packing slips and prescriptions to prevent errors
• Coordinating Deliveries – Working with logistics teams to schedule and dispatch shipments efficiently
• Safety & Compliance
• Regulatory Adherence – Following FDA, OSHA, and other safety standards for handling medical products
• Hazardous Material Handling – Properly storing and disposing of biohazardous or expired items
• Maintaining Cleanliness – Keeping the warehouse organized and sanitary to meet healthcare industry standards
• Equipment Operation & Maintenance
• Operating Warehouse Machinery – Using forklifts, pallet jacks, and automated inventory systems
• Routine Maintenance – Ensuring warehouse equipment is in good working order and reporting any issues
• Communication & Coordination
• Working with Teams – Collaborating with procurement, logistics, and healthcare staff to meet supply demands
• Reporting Issues – Notifying supervisors about damaged stock, low inventory, or delays

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.

• Obtained client medical history, medication information, symptoms, and allergies.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.

• Patient Care & Support – Assisting with direct patient care, monitoring vital signs, administering medications, and ensuring patient comfort.
• Collaboration with Healthcare Teams – Working alongside nurses, physicians, and other healthcare professionals to coordinate patient care.
• Documentation & Reporting – Maintaining accurate records of patient conditions, treatments, and progress.
• Adherence to Compliance & Safety Protocols – Following HIPAA, infection control measures, and facility-specific guidelines.
• Flexibility & Adaptability – Quickly adjusting to different facility protocols, patient needs, and work environments.

This role requires organization, attention to detail, medical knowledge, and strong communication skills to ensure efficient patient care and office operations.

• Patient Intake & Assessment – Collecting patient history, recording symptoms, and preparing patients for examinations.
• Assisting with Procedures – Helping with in-office procedures like joint injections, cast applications, splinting, and wound care.
• Pre- and Post-Operative Care – Educating patients on pre-surgical instructions and post-operative rehabilitation plans.
• Diagnostic Support – Assisting with X-rays, MRIs, and other imaging requests; ensuring proper documentation and referrals.
• Casting & Bracing – Applying and removing casts, fitting patients for braces or orthopedic supports.
• Rehabilitation Guidance – Providing instructions on physical therapy exercises, mobility support, and pain management strategies.
• Injury Prevention Advice – Educating patients on joint protection, sports safety, and ergonomic adjustments to prevent further injuries.
• Communication & Customer Service – Answering patient inquiries, addressing concerns, and coordinating care between departments.

• Patient Intake & Assessment – Recording medical history, checking vital signs, and documenting injuries and symptoms.
• Assisting with Procedures – Providing support during joint injections, ultrasound-guided procedures, casting, bracing, and minor wound care.
• Diagnostic Support – Preparing patients for X-rays, MRIs, or other imaging and ensuring correct orders are processed.
• Rehabilitation Coordination – Educating patients on rehabilitation exercises, injury prevention, and post-treatment care.
• DME (Durable Medical Equipment) Fitting – Assisting with bracing, crutches, splints, and other orthopedic supports.
• Pre- & Post-Operative Care – Providing instructions for surgeries, answering patient questions, and coordinating follow-ups.
• Medication & Treatment Coordination – Handling prescriptions, prior authorizations, and patient education on medications.
• Supervising Medical Assistants & Staff – Training, mentoring, and ensuring compliance with protocols.
• Scheduling & Workflow Management – Optimizing patient flow, minimizing wait times, and managing provider's schedule.
• Office & Supply Management – Ordering medical supplies, maintaining inventory, and ensuring equipment is operational.
• Regulatory Compliance & Safety – Ensuring the office follows OSHA, HIPAA, and infection control protocols.
• Billing & Insurance Coordination – Assisting with prior authorizations, verifying insurance, and ensuring proper documentation for claims.
• Patient Communication & Customer Service – Handling inquiries, coordinating care, and ensuring an excellent patient experience.

• Patient Intake & Triage – Recording medical history, checking vital signs, documenting symptoms, and preparing patients for exams.
• Assisting Providers – Supporting multiple doctors during procedures, injections, suture removals, and minor in-office treatments.
• Diagnostic Support – Preparing and assisting with X-rays, MRIs, lab orders, and other diagnostic tests.
• DME & Wound Care – Assisting with fitting braces, splints, crutches, and handling wound care and dressing changes.
• Medication & Treatment Coordination – Handling prescriptions, medication refills, and prior authorizations.
• Pre- & Post-Operative Care – Providing patient education on procedures, recovery plans, and rehabilitation exercises.
• Supervising Medical Assistants – Training, mentoring, and ensuring all MAs follow protocols and maintain performance standards.
• Scheduling & Workflow Management – Coordinating MA assignments, optimizing patient flow, and balancing workloads.
• Quality Control & Compliance – Ensuring adherence to OSHA, HIPAA, and infection control protocols.
• Resolving Issues – Addressing staff concerns, handling escalated patient inquiries, and troubleshooting workflow inefficiencies.
• Inventory & Supply Management – Ordering medical supplies, managing stock, and ensuring equipment is functional.
• EHR & Documentation Oversight – Ensuring accurate and timely documentation in the electronic medical record (EMR) system.
• Billing & Insurance Coordination – Assisting with insurance verification, prior authorizations, and documentation for claims.
• Staff Development & Training – Organizing team meetings, continuing education, and ensuring the team stays updated on best practices.

• Take and record patient vital signs (temperature, pulse, blood pressure, etc.).
• Obtain and document patient medical history and chief complaint.
• Triage patients and assess their condition.
• Prepare patients for examinations and procedures.
• Assist physicians with examinations and procedures.
• Perform basic wound care and dressing changes.
• Administer medications as directed by a physician.
• Draw blood and collect specimens for lab testing.
• Perform CLIA-waived lab tests (e.g., urinalysis, urine pregnancy test, blood glucose, rapid strep, influenza tests).
• Perform EKG, audiogram, peak flow tests.DOT-Related Duties:
• Complete training and become certified to perform DOT urine drug screens and breath alcohol tests.
  Follow proper chain of custody protocols for DOT drug screens.
• Prepare specimens for shipment to the laboratory.
• Perform DOT examinations on vision, color, and hearing.
  Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.

• Patient Care & Support – Assisting with direct patient care, monitoring vital signs, administering medications, and ensuring patient comfort.
• Collaboration with Healthcare Teams – Working alongside nurses, physicians, and other healthcare professionals to coordinate patient care.
• Documentation & Reporting – Maintaining accurate records of patient conditions, treatments, and progress.
• Adherence to Compliance & Safety Protocols – Following HIPAA, infection control measures, and facility-specific guidelines.
• Flexibility & Adaptability – Quickly adjusting to different facility protocols, patient needs, and work environments.
• Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Evaluated patient care and initiated procedural changes for increased benefit.

• Administration of injections
• Obtained client medical history, medication information, symptoms, and allergies.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Performed medical records management, including filing, organizing and scanning documents.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assist with various diagnostic procedures, such as drawing blood, performing EKG, or administering urine tests.
• Prepare specimens for laboratory testing.