Lakeshia Bailey
Savannah,GA
Summary
Healthcare Worker with 14+ years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven track record of providing excellent customer service, entering accurate data, and having superior interpersonal and oral communication skills.
Overview
15
15
years of professional experience
Work History
Patient Access Representative II
Memorial Health University Medical Center
07.2009 - Current
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA Privacy and Security Regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Utilized customer service skills and detailed system knowledge to support hospital operations.
- Trained New Hires
Education
Bachelor of Science - Criminal Justice
Shaw University
Raleigh, NC05.2000
Skills
- Interpersonal leadership
- Fast learner
- Computer proficient
- Ability to multitask
- Efficient
- Pay meticulous attention to detail
- Insurance company knowledgeable
- Regulatory compliance
- Payment processing
- Patient interviewing skills
- Organizational skills
- Reliable and trustworthy
- Active listening
- Teambuilding
- Friendly, positive attitude
- Leadership
- Work ethic
- Data entry experience
- Professional telephone demeanor
- Schedule coordination
- Registration management
- Basic math
- PPE use
- Coordination
- Credit card payment processing
- Courteous demeanor
- High-energy attitude
Timeline
Patient Access Representative II
Memorial Health University Medical Center
07.2009 - Current
Bachelor of Science - Criminal Justice
Shaw University