La'Keshia Brown
Houston,TX
Summary
Dynamic professional with a proven track record at Always Best Home Healthcare, excelling in empathetic communication and analytical problem-solving. Enhanced patient care and operational efficiency by implementing strategic improvements, achieving a 20% increase in client satisfaction. Skilled in senior care assistance and effective time management, driving continuous improvement and fostering collaborative environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver
Always Best Home Healthcare
01.2022 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health conditions and reported changes to healthcare professionals.
- Maintained a clean and organized living environment for clients.
- Provided companionship to enhance clients' emotional well-being.
- Supported medication management by reminding clients of schedules and dosages.
- Collaborated with families to create personalized care plans for clients.
- Adapted quickly to changing client needs and preferences in care routines.
Training Coordinator
Always Best Home Healthcare Spring)
01.2022 - 2024
- Developed and implemented training programs to enhance employee skills and knowledge.
- Coordinated logistics for training sessions, ensuring resources and materials were available.
- Evaluated training effectiveness through feedback and assessments to refine future programs.
- Collaborated with department leaders to identify training needs aligned with organizational goals.
- Maintained accurate records of training completion and participant progress for compliance purposes.
- Facilitated onboarding processes for new employees, promoting a smooth transition into roles.
- Created instructional materials and resources to support diverse learning styles among participants.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Utilized Learning Management Systems (LMS) to streamline course registration and tracking processes.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
Caregiver
Always Best Home Healthcare (Woodlands Location)
03.2020 - 09.2022
- Learned and implemented safety protocols to promote a secure caregiving environment.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Assistant Manager
Trinity Health Solution
07.2020 - 10.2020
- Assisted in developing and implementing operational strategies to enhance team productivity.
- Coordinated staff schedules and managed daily assignments to ensure optimal workflow.
- Trained new employees on company policies and best practices, promoting a culture of continuous learning.
- Conducted regular performance evaluations to identify areas for improvement and foster employee development.
- Streamlined inventory management processes, resulting in reduced discrepancies and improved accuracy.
- Facilitated communication between departments to support collaborative problem-solving initiatives.
- Implemented process improvements that increased efficiency in service delivery and customer satisfaction.
Medical Assistant
Family Practice
10.2017 - 05.2019
- Administered patient vital signs and documented medical history accurately.
- Coordinated scheduling of patient appointments, enhancing operational efficiency.
- Assisted in preparing examination rooms, ensuring compliance with safety protocols.
- Managed patient records using electronic health record (EHR) systems effectively.
- Educated patients on treatment plans and medication usage for improved understanding.
- Supported healthcare providers during procedures, facilitating seamless workflow.
- Implemented inventory management practices for medical supplies, reducing waste.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Job Scheduler
Girling Home Health
02.2016 - 06.2017
- Coordinated scheduling of appointments, ensuring optimal use of resources and time efficiency.
- Assisted in managing daily operations, adapting schedules to accommodate changing priorities.
- Monitored deadlines and communicated with team members to maintain workflow consistency.
- Developed and maintained scheduling tools to streamline processes and improve accuracy.
- Collaborated with cross-functional teams to align project timelines and deliverables effectively.
- Trained junior staff on scheduling protocols, fostering a collaborative environment for knowledge sharing.
- Analyzed scheduling data to identify trends, enhancing strategic decision-making for future projects.
- Led initiatives to optimize resource allocation, driving improvements in operational efficiency and effectiveness.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
Education
High School Diploma -
Elsik High School
Houston, TXSkills
- Empathetic communication
- Effective time management
- Senior care assistance
- Analytical problem-solving
Accomplishments
Top rating in patient care, have had a 90% success record. Training some of the best caregivers. I come highly recommended and referred.
Certification
Medical Assisstant Certification
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Always Best Home Healthcare
01.2022 - Current
Training Coordinator
Always Best Home Healthcare Spring)
01.2022 - 2024
Assistant Manager
Trinity Health Solution
07.2020 - 10.2020
Caregiver
Always Best Home Healthcare (Woodlands Location)
03.2020 - 09.2022
Medical Assistant
Family Practice
10.2017 - 05.2019
Job Scheduler
Girling Home Health
02.2016 - 06.2017
High School Diploma -
Elsik High School
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