Lakeshia Coney
Irving,TX
Overview
7
7
years of professional experience
1
1
Certification
Work History
Total Loss Adjuster
Eberl Claim Services
Lakewood, CO - Colorado
03.2024 - Current
- Researched state insurance regulations and laws to ensure compliance with applicable rules and regulations.
- Prepared detailed reports outlining findings from investigations into total loss claims.
- Negotiated settlements between claimants and insurers while ensuring fair compensation was provided in a timely manner.
- Reviewed estimates prepared by appraisers or auto body shops regarding the cost of repairs to vehicles involved in total loss claims.
- Ensured that all paperwork associated with total loss claims were completed accurately and submitted on time.
- Interpreted policy language for both claimants and insurers in order to resolve disputes over coverage issues.
Total Loss Specialist
Eberls Claim Service
IRVING, TX
07.2023 - 10.2023
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Identified and obtained evidence to ascertain claim value.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Determined the appropriate course of action for each claim based on insurance policy coverage.
- Reviewed repair estimates to ensure accuracy and completeness.
Total Loss Specialist
Eberl Claim Services
Irving, TX
04.2023 - 06.2023
- Understood and followed oral and written directions.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Identified and obtained evidence to ascertain claim value.
- Determined salvage value for total-loss vehicles.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Total Loss Specialist
Eberls Claim Service
Irving, TX
01.2023 - 04.2023
- Assisted customers with setting up rental cars for duration of repairs.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Determined salvage value for total-loss vehicles.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
Total Loss Specialist
Eberls Claim Service
Irving, TX
02.2022 - 09.2022
- Rejected or approved claims.
- Researched and verified insurance policy coverage.
- Evaluated extent of damage and documented findings.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Determined salvage value for total-loss vehicles.
Total Loss Specialist
Eberls Claim Service
Irving , TX
04.2021 - 10.2021
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Calculated damage and claim values with Audatex.
- Determined salvage value for total-loss vehicles.
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
Total Loss Specialist
Eberls Claim Service
Irving, TX
11.2020 - 02.2021
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Maintain quality standards by reviewing claims while working off project list.
- Communicate with team members, policyholders, claimants, and witnesses by telephone, email, and written correspondence to gather facts of loss to aid in claim resolution.
- Coordinate benefits while applying applicable deductibles, co-insurance, and out of pocket costs.
Virtual Property Independent Adjuster(ASI)
The Best
Irving, TX
08.2020 - 10.2020
- Claim ownership
- First Point of contact with policy holders
- Investigation on if coverage applies or is available
- Reviewing estimates with X1
- Speaking with contractors and reviewing estimates and supplements
- Reconciliation
- Electronic Signatures
- Issuing payments
Auto Claims Adjuster
Eberls Claim Service
Irving, TX
11.2019 - 02.2020
- Coordinate benefits while applying applicable deductibles, co-insurance, and out of pocket costs.
- Communicate with team members, policyholders, claimants, and witnesses by telephone, email, and written correspondence to gather facts of loss to aid in claim resolution.
- Researched and verified insurance policy coverage.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Maintain quality standards by reviewing claims while working off project list.
Auto Liability Adjuster
Crawford & Company
Irving, TX
09.2019 - 11.2019
- Ensured integrity of investigations by reviewing the file for accurate and relevant investigation material and data acquisition.
- Ensured that all compliance requirements for claims handling correspondence are met in a timely and professional manner.
- Resolved a large volume of claim calls and maintain best claim handling policies and practices. Issued payments as per discretionary settlement authority limits.
- Adjusted reserves adequately on all new and existing claims. Assessed policy coverage and pulled contracts for review.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Coordinated vendor services, including emergency repair, cleaning companies and contractors, to optimize handling of customer claims.
Auto Proximity Field
Crawford & Company
Birmingham, AL
09.2019 - 09.2019
- Preparing estimates in accordance with company and insurance requirements
- Assisting customers with their insurance claim where appropriate Appraise vehicle damage honestly.
- Ordering appropriate parts Proficient in CCC One, Audatex and/or Mitchell
- Performs other duties as assigned
Initial Loss Reporting Associate
Crawford & Company
Irving, TX
08.2018 - 03.2019
- Investigated claim damages using internal and external resources. Spoke with the insured and involved parties such as contractors Determined coverage approval/denial.
- Notify insured of coverage issues Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Complied with company and insurance client's guidelines in claims processes, estimate writing and the closing of claims.
- Explained premiums owed to policyholders, agents and underwriters
Total Loss Claims Adjuster
Crawford & Company
West Lafayette, IN
12.2016 - 07.2017
- Review auto owner policies and determine insurance coverage eligibility under State Laws.
- Contact the owner of the vehicle to negotiate total loss settlement and move vehicle to a storage free location.
- Resolve total loss by obtaining state mandated paperwork and appropriate documentation from lien holders.
- Review policies, property claim forms and other records to verify and determine insurance coverage eligibility under State Laws.
- Responsible for investigating minor single- and multi car auto accidents to determine liability.
- Analyze police reports and interview accident victims via the phone, to evaluate the cause of the accident, who's at fault, and to what degree.
- Work directly with customers to guide them through the claims process and to negotiate fair and equitable settlements.
- Conduct and manage the investigative process, ongoing communication with customer and relevant external parties and maintain appropriate and timely record keeping files on all claims.
- Audits and verifies claimant and/or insured medical bills, expense bills, wage forms or other items presented for payment consideration or evaluation.
- Corresponds with agents, insured's, lien holders, attorneys, law enforcement officials, and internal departments to resolve claims.
Skills
ALABAMA, ARKANSAS, FLORIDA, GEORGIA, INDIANA, KENTUCKY, LOUISIANA, MICHIGAN, MINNESOTA, MISSISSIPPI, MONTANA, NEVADA, NEW HAMPSHIRE, NEW MEXICO, NORTH CAROLINA, OKLAHOMA, OREGON, SOUTH CAROLINA, TEXAS (HS), UTAH, WEST VIRGINIA
Certification
State Farm (Auto)
Timeline
Total Loss Adjuster
Eberl Claim Services
03.2024 - Current
Total Loss Specialist
Eberls Claim Service
07.2023 - 10.2023
Total Loss Specialist
Eberl Claim Services
04.2023 - 06.2023
Total Loss Specialist
Eberls Claim Service
01.2023 - 04.2023
Total Loss Specialist
Eberls Claim Service
02.2022 - 09.2022
Total Loss Specialist
Eberls Claim Service
04.2021 - 10.2021
Total Loss Specialist
Eberls Claim Service
11.2020 - 02.2021
Virtual Property Independent Adjuster(ASI)
The Best
08.2020 - 10.2020
Auto Claims Adjuster
Eberls Claim Service
11.2019 - 02.2020
Auto Liability Adjuster
Crawford & Company
09.2019 - 11.2019
Auto Proximity Field
Crawford & Company
09.2019 - 09.2019
Initial Loss Reporting Associate
Crawford & Company
08.2018 - 03.2019
Total Loss Claims Adjuster
Crawford & Company
12.2016 - 07.2017