Lakeshia Cooper
Crockett,TX
Summary
Dynamic professional with extensive experience at Crockett Housing Authority, excelling in financial documentation and customer service. Proven ability to enhance office efficiency through effective communication and project management. Recognized for implementing organized filing systems and resolving client inquiries, ensuring compliance and satisfaction in a fast-paced environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Annual/Interim Administrator
Crockett Housing Authority
Crockett, TX
04.2024 - Current
- Processed rent payments and ensured accurate financial documentation.
- Managed tenant applications and maintained housing records efficiently.
- Coordinated communication between residents and housing authority staff.
- Implemented filing systems to enhance document retrieval and organization.
- Answered incoming calls and responded to customer inquiries.
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Provider
Accent Home Health
Jasper, TX
08.2021 - Current
- Identified need of clients promptly and efficiently.
- Assist with client household needs and hygiene.
- Go to grocery store when needed.
Correctional Officer 5
Texas Department Of Criminal Justice
Huntsville, TX
09.2008 - 02.2020
- Monitored inmate activities to ensure compliance with facility regulations.
- Conducted regular security checks throughout the correctional facility.
- Responded to emergencies and handled incidents according to established protocols.
- Assisted in inmate transportation for court appearances and medical appointments.
- Maintained accurate logs of daily activities and incidents in reports.
- Provided support during inmate intake and orientation processes.
- Engaged in conflict resolution to maintain a safe environment for staff and inmates.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
Education
High School Diploma -
Crockett High School
Crockett, TX05-2025
BBA - Business Administration
Strayer University
Alexandria, AL12-2024
Skills
- Customer service
- Data entry
- Financial documentation
- Office administration
- Project management
- Conflict resolution
- Effective communication
- Business administration
- Document organization
- Email management
- Reporting and documentation
- Honest and ethical
- Decision-making
- Scheduling
- Recordkeeping and file management
- Client communication
- Documentation and reporting
Certification
- Certified Trainer for Texas Department of Criminal Justice certification
- Earned Health and Human Service Online certification
Timeline
Annual/Interim Administrator
Crockett Housing Authority
04.2024 - Current
Provider
Accent Home Health
08.2021 - Current
Correctional Officer 5
Texas Department Of Criminal Justice
09.2008 - 02.2020
High School Diploma -
Crockett High School
BBA - Business Administration
Strayer University
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