Summary
Overview
Work History
Education
Skills
Timeline
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La Keshia Dixon

La Keshia Dixon

Jackson,AL

Summary

Reliable Store Manager with 20 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Overview

24
24
years of professional experience

Work History

Certified Store Manager

Walgreens
Jackson, AL
08.2005 - Current
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented promotional campaigns to boost sales revenue and attract new customers.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Provided leadership and direction while encouraging team collaboration and fostering a safe working environment.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Reviewed employee time cards for accuracy prior to submitting payroll information.
  • Updated and maintained store signage and displays.
  • Created weekly schedules for employees to ensure adequate staffing levels during peak times.
  • Ensured merchandise displays were attractive, organized and accurately priced.
  • Supervised staff of 10-15 employees, providing guidance and feedback on job performance.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Monitored cash flow, deposits, returns and exchanges, refunds, discounts, ensuring accuracy at all times.
  • Conducted regular training sessions for new hires to ensure compliance with standards of operation.

Medical Assistant

GroveHill Healthcare
Grove Hill, AL
02.2000 - 02.2004
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Processed orders for medical supplies and lab equipment.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Education

High School Diploma -

Jackson High School
Jackson, AL
05-1988

Some College (No Degree) - Medical Assisting

Capps College
Mobile, AL

Skills

  • Store Maintenance
  • Upselling Strategies
  • Recruitment and Hiring
  • Employee Scheduling
  • Task Delegation
  • Budget Planning
  • Payroll Management
  • Operations Management
  • Performance Reviews

Timeline

Certified Store Manager

Walgreens
08.2005 - Current

Medical Assistant

GroveHill Healthcare
02.2000 - 02.2004

High School Diploma -

Jackson High School

Some College (No Degree) - Medical Assisting

Capps College

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La Keshia Dixon