Lakeshia Dorsey
Hephzibah
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
12
12
years of professional experience
Work History
In Home Caregiver
Family Care Inc
08.2022 - Current
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Checked vital signs on daily basis and contacted home health supervisor regarding any patient health concerns or behavioral changes.
- Preparing meals, helping with personal care, making beds, handling laundry, noticing any change in health condition, administering treatments
- I have learnt how to be patient and listen and be supportive, also professional and responsible to do my duty and take care of the client and the situation
- Provided personalized care to clients, enhancing daily living activities and promoting independence.
- Assisted with medication management, ensuring adherence to prescribed schedules and safety protocols.
Customer Service Representative (Remote)
Teleperformance
12.2023 - 12.2024
- 1. Research claims while give top customer service
- 2. Research authorizations
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Enhanced customer satisfaction by providing timely and accurate support across various channels.
Packer
IVC
11.2021 - 07.2022
- Packing
- Make sure the line runs smoothly
- Make sure the product is not damaged
- Change over product make sure these no cross contamination
Assembly Line Worker
Textron Specialized Vehicles
02.2019 - 04.2020
- Following health and safety standards.
- Maintaining a clean workstation and production floor.
- Assembling products and parts.
- Following production guidelines and specifications.
- Finalizing and packaging products for shipment.
- Operating and maintaining machinery and production line equipment.
- Monitoring the assembly line and removing faulty products.
- Working on the production line and meeting production targets.
- Reporting any issues to the supervisor on duty.
- Performing other tasks as assigned.
Fraud Analyst
Urban Outfitters Inc.
08.2018 - 07.2019
- Monitor real time queues and identify high risk transactions within the business portfolio.
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
- Identify fraudulent transactions and cancel them from further processing.
- Resolve queued transactions within the service level agreements to reduce potential revenue losses.
- Interact with banks and customers to validate information and to confirm or cancel authorizations.
- Resolve customer issues within the scope of existing service level agreements.
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
- Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
- Ensure confidentiality of all information collected during investigation.
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Identify system improvements to prevent fraudulent activities.
- Recommend anti-fraud processes for changing transaction patterns and trends.
- Recommend new software tools used for fraud detection, prevention and reporting activities.
- Generate suspicious activity reports and risk management reports for Managers
Crew Trainer/Cashier
McDonald's
09.2017 - 12.2018
- Training staff and assisting with customer service. Essential duties listed on instructing and motivating crew, serving customers, keeping the restaurant clean and organized, preparing food, making sure that food safety rules are followed, and monitoring employee performance. position emphasize assets such as food hygiene, leadership, teamwork, customer focus, commitment to achieving results, reporting skills, and effective communication.
- Trained new crew members on operational procedures and customer service standards.
- Monitored team performance to ensure compliance with health and safety regulations.
Assistant Manager
Subway
03.2014 - 06.2017
- Supervises daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. Schedules and supervises staff. Maintains standards of restaurant safety and security. Exceptional customer service
- Supervised daily operations to ensure compliance with quality standards.
- Ensured adherence to health and safety regulations, maintaining a safe work environment.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
G.E.D -
Augusta Technical College
Augusta, GA05.2019
Skills
- Inventory management
- Experienced in management
- Experienced in maintaining cleanliness standards
- Personal care services
- Team leadership experience
- Assistant management expertise
- Medication administration expertise
- Specialized dementia support
- Leadership experience in supervision
- Proficient in warehouse operations
- Vital signs evaluation
- Quality control expertise
- Veteran in customer service
- Proficient in packaging techniques
- Meal preparation expertise
- Culinary skills
- Manufacturing processes
- Clothing care expertise
- Proficient in elderly support services
- Efficient meal planning
- Analytical problem-solving
- Home care experience
- Food safety compliance
- Skilled in maintaining cleanliness and sanitation
- Logistics coordination
- Safety protocols knowledge
Timeline
Customer Service Representative (Remote)
Teleperformance
12.2023 - 12.2024
In Home Caregiver
Family Care Inc
08.2022 - Current
Packer
IVC
11.2021 - 07.2022
Assembly Line Worker
Textron Specialized Vehicles
02.2019 - 04.2020
Fraud Analyst
Urban Outfitters Inc.
08.2018 - 07.2019
Crew Trainer/Cashier
McDonald's
09.2017 - 12.2018
Assistant Manager
Subway
03.2014 - 06.2017
G.E.D -
Augusta Technical College