Lakeshia Goins
RURAL HALL,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Licensed Nail Professional
Talon Tamerz Nail Spa
04.2013 - Current
- Enhanced customer satisfaction by providing quality nail services, including manicures, pedicures, and nail art.
- Increased client retention through exceptional customer service and personalized recommendations for nail care products.
- Performed thorough consultations to assess clients'' needs and preferences, ensuring customized experience tailored to their desires.
- Maintained clean and sanitized work environment, adhering to state regulations to promote client health.
Quality Control Laboratory Technician
Herbalife Innovation And Manufacturing
11.2021 - 08.2023
- Assisted management in maintaining ISO certification through diligent documentation and adherence to established protocols.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Liaised between quality control and other departments.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Inspected items and compared against standards to meet regulatory requirements.
- Kept up to date with industry best practices and emerging technologies.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
Packaging and Sanitation Technician II
Herbalife Innovation And Manufacturing
07.2018 - 11.2021
- Enhanced workplace cleanliness by diligently following sanitation protocols and procedures.
- Reduced cross-contamination risks by properly handling chemicals and maintaining designated storage areas.
- Ensured timely completion of sanitation tasks, contributing to overall production efficiency.
- Maintained strict adherence to safety guidelines, promoting safe working environment for all employees.
- Collaborated with team members to complete large-scale cleaning projects within established timeframes.
Customer Service Representative
Alorica
01.2013 - 07.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and my employer alike.
Education
Licensure - Entry Level Driver Training
160 Driving Academy
Greensboro, NC11.2023
Licensure - Cosmetology
Henderson Nail Academy
Greensboro, NC04.2010
Skills
- Sanitation Protocols
- Appointment Scheduling
- Manicure Design
- Customer Service
- Microsoft Office
- Kronos
- Quality Control
- Technical Assistance and Troubleshooting
- Time Management
- Electric Pallet Jack
- Electric Scissor Lift
- Power Stocker Lift
Timeline
Quality Control Laboratory Technician
Herbalife Innovation And Manufacturing
11.2021 - 08.2023
Packaging and Sanitation Technician II
Herbalife Innovation And Manufacturing
07.2018 - 11.2021
Licensed Nail Professional
Talon Tamerz Nail Spa
04.2013 - Current
Customer Service Representative
Alorica
01.2013 - 07.2018
Licensure - Entry Level Driver Training
160 Driving Academy
Licensure - Cosmetology
Henderson Nail Academy
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