Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Hi, I’m
LAKESHIA HARLEY
Brandywine,MD
Summary
Overview
12
years of professional experience
1
Certification
Work History
U.S. Patent And Trademark Office
Training Program Specialist
11.2017 - Current
Job overview
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Managed projects from procurement to commission.
- Planned and coordinated all aspects of meeting/conference domestically and abroad, including venue selection and negotiations, event evaluation reporting, budget financial forecasting to include travel expenses, catering, interpretation cost, and invoice reconciliation.
- Articulated and communicated to the team actionable events, milestones, and/or program issues.
- Consulted with over 50 venues a month to coordinate meeting room set up, Audio Visual (AV), Digital Video Camera (DVC), Video Teleconferencing (VTC) requirements, and WebEx.
- Exercised significant responsibilities in dealing with other units or organizations or advising management officials of higher rank.
- Created Microsoft Excel spreadsheets conceptualized to assist in developing, analyzing, monitoring, and interpreting the financial information for each training program to formulate a more efficient way to spend agency funds.
- Developed risk management plans for the continuous monitoring of program and project activities.
- Inputted and modified requisitions into the Momentum financial system to blanket program costs.
- Routinely monitored project milestones and deliverables.
- Prepared and submitted budget estimates, progress reports, or cost tracking reports. Interacted daily with senior and executive-level officials within the USPTO, other federal agencies and non-federal organizations, foreign officials, and the public.
- Lead participants and project teams in addressing issues and develops solutions.
- Assisted procurement to administer government purchasing, contract awards, and other activities.
- Purchased over $10,000 worth of items and services yearly as a government Purchase Card Holder.
- Developed analytical studies in support of assigned programs and projects.
- Accountable for collecting raw data information used for trend analysis.
- Produced program materials for better organization, cutting the completion time by 20%.
- Quantified every aspect of a project using two important quantitative methods: analyze fixed and variable cost elements from total cost data are the high-low and regression methods.
- Created standardized (GIPA) branding/marketing materials for virtual programs, including Cvent registration for public-facing programs, and ensured 508 compliances by providing participants with closed captioning and transcription.
- Tracked government program issues and trends by sending participants post-program surveys using Survey Monkey.
- Drafted and transmitted training and fund cite cables using the Automated Message Handling System (AMHS).
- Discussed business strategies, practices, or policies with management.
- Utilized SharePoint to receive and submit Program Trackers for approval.
- Traveled domestically and internationally to support training programs on site.
- Performed Property Custodian, using inventory control software and maintaining a catalog of equipment and fixtures, including universal laptops, government iPhones, printers, and cameras.
- Initiated intake of liable government property for employees separating from the agency and reduced equipment loss by 30%.
- Prepared and submitted reports on lost, stolen, and damaged accountable property.
- Request Universal Laptops (UL), private phone numbers, and nameplates for new employees.
- Routinely use Adobe Acrobat to save PowerPoint presentations and edit documentation according to departmental policy.
U.S. Patent And Trademark Office
Administrative Support Specialist
06.2015 - 11.2017
Job overview
- Assured good equity among subordinate teams of performance standards and rang techniques developed by subordinate supervisors.
- Monitored all supporting database entries to track participant nominations, acceptance letters, and budget cost estimates.
- Investigated significant travel changes and program problem areas to determine and recommend the appropriate corrective measures to decrease travel costs.
- Provided technical and programmatic guidance and direction to personnel and contractors in accomplishing work.
- Assisted coworkers and staff members with special tasks on daily basis.
- Submitted paperwork for visa and country clearances for invitational travelers and facilitated the High Threat Security training for overseas travel.
- Experienced in concurrently managing fifteen or more programs requiring different difficulty levels and requirements.
- Established and maintains office files and records of specialized elements for special programs such as name badges/tent card templates, certificates, and binder covers/spines with specialized logos utilizing Microsoft Publisher.
- Routinely use Adobe Acrobat to save PowerPoint presentations and edit documentation according to departmental policy.
- Packed and shipped program materials domestically and internationally to accommodate 500 participants per event for events outside of headquarters.
- Stored and maintain over 300 important documents on SharePoint a year.
- Routinely performed data entry of more than 3,000 participants, speakers, and other participants and program information.
- Arranged domestic and international travel for invitational program attendees or government officials using the Concur travel system.
- Submitted 300 travel vouchers on behalf of the traveler after temporary duty travel (TDY).
- Prepared electronic Country Clearance forms, passport requests, and visas for international locations and arrange transportation and lodging.
- Edited PowerPoint presentations for speakers to comply with Section 508 compliance.
Department Of Homeland Security
Mission Support Specialist
05.2012 - 06.2015
Job overview
- Implemented a wide variety of administrative and management services essential to the Office of Refugee, Asylum, and International Operations Travel unit, including but not limited to the budget formulation for projected obligations and expenditures for overseas travel, which saved the government over $6,000 of unnecessary cost.
- Performed critical execution of the travel management needs of the (RAIO) and the (USCIS) and conducted analytical studies that evaluated and recommended ways to achieve effectiveness and productivity in executing and tracking the travel budget.
- Reviewed Office of Management and Budget (OMB), Office of Personnel Management (OPM), General. Services Administration (GSA), Department of Homeland Security (DHS), and the United States Citizenship and Immigration Services (USCIS) directives to ensure compliance with current regulations, procedures, and policies, routinely consulted and trained staff on policies.
- Served as an OPC coordinator for the directorate's Travel Card Program, including applications for new government cards, credit limit increases, monthly transaction activity reports, and request for payment e-mail notifications of delinquent accounts.
- Directed technical support and assistance to the agency and executive staff in domestic and international travel, including preparing travel-related documents, passport, and foreign entry visa requests, Department of State Country Clearance notifications, travel restrictions, and auditing travel expense reports.
- Presented to travelers, supervisors, small groups, and management policy and process-related information verbally using PowerPoint slides and in writing via e-mail to ensure accurate and appropriate protocols.
- Designed and reviewed 500 travel document submissions (travel authorizations, amendments, and expense reports) for substance, conformance with existing agency policy, and completeness.
- Evaluated current practices and recommended ways to ensure compliance with fiscal legislation.
- Gained efficiencies in fund execution and reporting requirements. Produced graphs and charts to track program performance and generate monthly financial statements and monthly reconciliation of accounts.
- Accomplished saving the government over $5,000.00 of funds due to overpayment from travel vouchers and misused funds by collecting and analyzing data to detect deficient controls, duplicated efforts, extravagance, fraud, or non-compliance with laws, regulations, and policies.
- Updated the web-based Enterprise Collaboration Network (ECN) daily to upload shared travel documents for Refugee Circuit Rides.
- Daily Monitored the Travel Section's main central correspondence e-mail box and answered questions and concerns, including complex inquiries. Conducted web-based research and analyzed regulations, policies, and guidance on existing federal travel work processes, functions, and systems. Transformed the USCIS Travel System Concur daily to complete travel authorizations, travel expense reports, and other travel-related documents. Developed directorate-specific travel policies and guidance documents that evaluate the content of new or modified changes to travel regulations.
- Composed over 300 travel-related correspondences (memoranda and e-mails) in a concise and operated manner for customers and management.
- Analyzed data and extracted information to identify problems, significant factors, or trends to implement in decision-making.
- Proposed programmatic solutions based on research data and analysis recommendations.
- Designed and conducted detailed surveys, reviews, and research projects and provided advisory services on intensity and breadth issues, often requiring input and assistance from other agency analysts and experts.
- Responsibilities include administering oaths and accepting applications for no-fee Official and Diplomatic passports from federal employees and family members on official Permanent Change of Station (PCS) orders.
- Served as First Approver for Fed Traveler and Concur online travel system, authorizing authority to approve or deny expense reports and travel authorizations according to USCIS policy.
- Served as a Passport Acceptance Agent for the Department of Homeland Security-Citizenship & Immigration Services, which required certification.
- Served as Purchase Card Holder of office equipment, training materials, and training development courses for employees.
- Advised requesters on purchases, policies, methods of procurement, and potential conflict issues with competition.
- Conducted open market research on over 150 purchase requests and collected data to determine price reasonableness for new items.
- Prepared detailed written solicitations and tailors' special terms and conditions.
- Incorporated federal and agency acquisition regulations, federal property management regulations, internal procedures and guidelines, and other references to identify possible sources and additional pertinent information related to purchases.
- Established a Standard of Operations (SOP) manual to aid new and existing staff in the Travel Unit's policy and procedures, which increased office productivity by 50%.
- Communicated with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required and developed.
- Computed the cost of travel and expenses using Excel, a calculator, and the Internet.
- Coordinated the Travel Management needs of the Refugee, Asylum, and International Operations Directorate (RAIO) and the United States Citizenship Immigration and Service (USCIS) through a contracting institute.
- Routinely researched the Department of State website for visa information to verify requirements established by foreign embassies or consulates to submit foreign visa requests for countries.
- Reviewed visa applications for accuracy and prepared memorandums for visa issuance of foreign visa requests.
- Prepared and submitted Country Clearance requests for international travel.
- Routinely monitored and revised the Travel Section's (SOP) standard of operating procedures for visas and country clearance requests.
- Managed many individual assignments requiring a high degree of tact and diplomacy, requiring a comprehensive knowledge of the USCIS Travel Sections policies and requirements.
- Coordinated courier service for over 1,000 travel-related requests to the Department of State, Special Issuance Agency Passport Office, and foreign embassies and consulates.
- Interpreted travel rules and regulations related to the (FTR) Federal Travel Regulations, completed documents for agency staff, and ensured that travelers complied with those requirements.
- Developed Tip Sheets that interpreted and implemented the rules and regulations related to the (FTR) to make it easier to understand.
- Spearheaded a new process and procedures for records management under compliance with state laws, regulations, and policies to reduce the backlog and increase efficiency in retrieving information, including scanning all travel expense vouchers and filing hard copies in the storage area to reduce paper waste.
- Submitted through e-mail security verification request for travelers departing overseas.
- Maintained the travel expense voucher database.
- Conducted an in-depth review of travel expense vouchers for accuracy and adherence to existing USCIS (U.S. Citizenship and International Services) travel policies and regulations.
- Assisted with workload tracking, including several spreadsheets and databases to collect and report on the monthly, quarterly, and annual workload to help upper management monitor staff performance and productivity
- Developed and implemented strategies to streamline office operations.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Purdue University - North CentralWestville, IN
Bachelor of Science from Criminal Justice, Criminology
04.2011
University Overview
Dean's List: Spring 2012
GPA: 3.80
Kaplan UniversityDavenport, IA
Associate of Science from Business Management
03.2006
University Overview
- Dean's List -Fall 2006
- GPA: 3.93
Skills
- Advanced in JavaScript, Microsoft Office Suites, Adobe Acrobat, WebEx, Zoom, Cvent, Eventbrite, Publisher, Visio, SharePoint
- Accounts Payable and Accounts Receivable
- Coordinate Events
- Concur, Momentum, Citibank, JP Morgan Payment Net, Enterprise Data Warehouse, Business Objects, Hyperion, Tableau
- QuickBooks, Automated Message Handling System (AMHS), Survey Monkey and USPTO Customer Contract Management System
- (UCCMS)
- Program Metrics
- Procedure Improvement
- Program Operations
- Microsoft Excel
- Program Performance Assessment
- Corporate Training Programs
- Attention to Detail
- Participant Recruitment and Placement
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Performed complex logistical planning and organization for programs, conferences, and training of various sizes with international participants worldwide.
- Served as the Team Lead of 10 staff members.
- Managed logistical and financial budgets for over 300 Global Intellectual Property Academy (GIPA) programs and training a year, increasing program satisfaction by 40%.
Certification
The Society of Government Meeting Professionals(SGMP) Certified Government Meeting Professional (CGMP)
Certification Date: March 16, 2021
Expiration Date: March 31, 2024
Contact Hours Earned: 21
Published Author
Published Author
Lakeshia has successfully written and published two captivating fiction novels. One explores the realms of drama, while the other delves into the gripping world of criminal thrillers.
Availability
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Training Program Specialist
U.S. Patent And Trademark Office
11.2017 - Current
Administrative Support Specialist
U.S. Patent And Trademark Office
06.2015 - 11.2017
Mission Support Specialist
Department Of Homeland Security
05.2012 - 06.2015
Purdue University - North Central
Bachelor of Science from Criminal Justice, Criminology
Kaplan University
Associate of Science from Business Management
The Society of Government Meeting Professionals(SGMP) Certified Government Meeting Professional (CGMP)
Certification Date: March 16, 2021
Expiration Date: March 31, 2024
Contact Hours Earned: 21
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