Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

LAKESHIA HERRING

Fort Lauderdale,FL
LAKESHIA HERRING

Summary

I am a versatile professional with a solid 15 year background in both accounts payable and customer service roles, bringing a unique skill set that combines financial acumen with a customer-centric approach. Skilled in accurately processing accounts payable transactions, reconciling accounts, and ensuring compliance with financial policies. Proven ability to lead and motivate customer service teams to deliver exceptional support and build lasting relationships with clients. Adept at utilizing technology and systems to enhance efficiency and provide timely, accurate financial and customer service solutions. Known for effective communication, problem-solving, and a commitment to maintaining high standards in both financial and customer service realms.

Overview

12
years of professional experience

Work History

Chewy Inc.

Customer Service Team Leader
08.2023 - Current

Job overview

  • Led a team of customer service representatives by providing guidance, coaching, and mentoring.
  • Conducted regular team meetings to discuss goals, address challenges, and foster collaboration.
  • Developed and maintained reports on key performance indicators (KPIs) to track team performance.
  • Presented regular performance reports to management, highlighting achievements and areas for improvement.
  • Implemented and monitored quality assurance processes to ensure adherence to service standards.
  • Conducted regular audits and provided feedback to team members to maintain high-quality service.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Analyzed and streamlined customer service processes to increase efficiency and reduce response times.
  • Implemented new procedures that led to a notable improvement in customer issue resolution.
  • Implemented strategies to enhance customer satisfaction and improve the overall customer experience.
  • Addressed escalated customer issues and resolved them in a timely and effective manner.
  • Used Oracle to keep records of customer interactions, customer accounts, and file documents.
  • Monitored and evaluated team members' performance, providing constructive feedback and implementing performance improvement plans when necessary.
  • Implemented performance metrics to track individual and team performance, ensuring alignment with organizational goals.

Sachs Sax Caplan P A Attorney

Accounts Payable Clerk
08.2015 - 04.2023

Job overview

  • Invoice verification
  • Purchase order matching
  • Payment processing
  • Invoice coding and entry
  • Vendor invoice reconciliation
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Handled high-volume invoice processing with minimal supervision.
  • Processing employee expense reports
  • Ensuring compliance with company policies
  • Ensuring accuracy in financial records
    Precision in numerical data entry
  • Filing and organizing financial documents
  • Maintaining accurate records
  • Identifying and resolving billing discrepancies
  • Analyzing and troubleshooting payment issues
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Coded invoices and other records to maintain organized and accurate records.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
  • Prepared and updated vendor files, tax documents and insurance information.
  • Prepared vendor invoices and processed incoming payments.
  • Ability to adapt to changes in processes or software
  • Flexibility in handling different types of invoices
  • Evaluated financial records to detect errors and discrepancies.
  • Updated accounting ledgers and journals to balance statements and maintain consistent records.
  • Input financial data and produced reports using Juris Program
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Services On Site

Office Services Assistant
07.2011 - 08.2015

Job overview

  • Manage and maintain physical and electronic filing systems.
  • Ensure accuracy and accessibility of important documents.
  • Efficiently provide administrative support to ensure the smooth running of the office.
  • Coordinate and manage calendars for executives or teams.
  • Schedule appointments, meetings, and events.
  • Manage and coordinate office operations, including scheduling, phone systems, and mail distribution.
  • Answered multi-line phone system and engaged with clients.
  • Arranged conference room set-ups for day, placing requested equipment and supplies in appropriate rooms.
  • Accurate and timely data entry skills.
  • Input and update information in databases and spreadsheets.
  • Communicated with customers regarding orders and special requests.
  • Maintain confidentiality and handle sensitive information with discretion.
  • Ensure compliance with privacy and security policies.
  • Conferred with internal and external partners to address office or administrative deficiencies.
  • Orchestrated office events and celebrations with meticulous attention to detail and creativity.
  • Cover reception desk and also do courthouse errands
  • Coverage at many law firms in assisting with large projects.
  • Handled mail duties, picking up, sorting and distributing to departments and personnel.
  • Answered phone calls and welcomed visitors to office.
  • Exceptional organizational skills to maintain order in a fast-paced office environment.
  • Efficiently manage time to prioritize tasks and meet deadlines.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Dispersed incoming mail to correct recipients throughout office.
  • Conducted office inventory checks and requested restock of supplies.
  • Deliver excellent customer service to internal and external stakeholders.
  • Proficient in using office equipment such as copiers, printers, scanners, and fax machines.
  • Troubleshoot and resolve issues related to office equipment.

Education

Everest University
Pompano Beach, FL

1-1/2 years completed from Nursing

Fort Lauderdale High School
Fort Lauderdale, FL

High School Diploma
06.2002

Skills

  • Report Preparation
  • Account Management
  • Complaint Resolution
  • Proficient in using accounting software (eg, QuickBooks, SAP, Oracle)
  • Experience with ERP systems
  • Invoice coding and entry
  • Vendor invoice reconciliation
  • Strong verbal and written communication skills
  • Effectively communicate with team members, clients, and management
  • Accurate and timely data entry skills
  • Input and update information in databases and spreadsheets
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Team Leader

Chewy Inc.
08.2023 - Current

Accounts Payable Clerk

Sachs Sax Caplan P A Attorney
08.2015 - 04.2023

Office Services Assistant

Services On Site
07.2011 - 08.2015

Everest University

1-1/2 years completed from Nursing

Fort Lauderdale High School

High School Diploma

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