LaKeshia Jackson

Store Manager

Dollar General Market

05.2014 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Assisted with hiring, training and mentoring new staff members.
Completed point of sale opening and closing procedures.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Rotated merchandise and displays to feature new products and promotions.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Approved regular payroll submissions for employees.
Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.