Lakeshia James
Mesquite,Tx
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Articulate and Committed to maintaining professional relationships to increase profitability and drive business results. History in managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction.
Overview
17
17
years of professional experience
Work History
Business Owner
Self-employed
03.2020 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turn around time.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Increase Sales by 10%
Customer Service Representative
Neiman Marcus Group Ltd
06.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to over 100 customer complaint calls
- Processed customer service orders promptly to increase customer satisfaction
Customer Service Agent
The CMI Group
01.2022 - 08.2022
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Processed payments and applied to customer balances
- Negotiated to collect balance in full
Customer Care Representative
Frontline Source Group
03.2019 - 08.2020
- CSR for Healthcare Broadcasting Company
- Setting meeting with doctors, and R. N's to speak on current pharmaceutical drugs. For Metastatic Breast Cancer
- Navigated multiple computer systems and applications to find information.
- Diligently transferring calls to proper representative.
- Outbound calling.
- Set up webinar meeting rooms.
- Confirming speaker appointments.
- Analyzed customer feedback for process improvements to achieve long-term business objectives
Front Desk Receptionist
H & R Block Tax Services
04.2009 - 04.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Customer Service Representative
Silverleaf Resorts
03.2009 - 08.2009
- Reached or exceeded sales quotas and preset personal performance goals.
- Maintained client lead database and consistently updated information to keep data current.
- Cultivated mutually beneficial client relationships and maintained communication via phone and email.
- Managed over 100 cold calling outbound calls for timeshare meeting
Receptionist
Morgan Southern Inc
08.2006 - 12.2008
- Answers all incoming phone calls, directs them to appropriate party or takes message.
- Compiles and maintains files of purchase orders to be used to clear invoices for payment.
- Files correspondence such as core reports, shipping memos, invoices, packing slips and other records.
- Learns and performs additional duties as assigned
Education
High School Diploma -
Berne Academy
Lancaster, TX05.2006
Skills
- Communication
- Problem-Solving Ability
- Leadership
- Team work
- Learning adaptability
- Self Management
- Strong work ethic
- Client Rapport-Building
- Online Chat
- Merchandise Orders and Exchanges
- Strong Telephone Etiquette
- POS Systems and Ordering Platforms
Timeline
Customer Service Representative
Neiman Marcus Group Ltd
06.2022 - 10.2022
Customer Service Agent
The CMI Group
01.2022 - 08.2022
Business Owner
Self-employed
03.2020 - Current
Customer Care Representative
Frontline Source Group
03.2019 - 08.2020
Front Desk Receptionist
H & R Block Tax Services
04.2009 - 04.2011
Customer Service Representative
Silverleaf Resorts
03.2009 - 08.2009
Receptionist
Morgan Southern Inc
08.2006 - 12.2008
High School Diploma -
Berne Academy
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