LAKESHIA JOHNSON
Memphis,TN
Summary
Focused professional looking to obtain and maintain a strong background in employee relations and strategic leadership. Offers good organizational, adaptability and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TAX EXAMINING TECHNICIAN
Internal Revenue Service
12.2022 - Current
- Enhanced taxpayer compliance by accurately processing tax returns and identifying discrepancies.
- Ensured timely completion of assigned tasks while maintaining high quality standards for all deliverables.
- Participated in professional development opportunities such as training sessions or workshops, further enhancing expertise in tax examination processes.
- Helped maintain the integrity of the tax system by identifying instances of potential fraud or abuse through diligent examination practices.
- Provided support to colleagues when needed, sharing knowledge on best practices within the field.
TRANSITION MANAGER COORDINATOR
Nike WHQ- FLEX
01.2022 - Current
- Collaborated with stakeholders to define objectives, scope, and deliverables for each transition project.
- Identified potential risks and developed mitigation strategies to ensure smooth transitions with minimal impact on business continuity.
- Developed comprehensive transition plans, outlining roles, responsibilities, timelines, and milestones for successful implementation.
- Led change management efforts by providing training, support, and guidance to affected employees throughout the transition process.
- Served as Community Manager for Workvivo
PUBLIC SERVICES SPECIALIST
City of Memphis Public Libraries
04.2021 - 01.2022
- Work in a team environment to accomplish project objectives
- Plans, coordinates, and implements programs, activities, and services for children, teens, or adults
- Research current trends among children, teens, and adults to ensure library programs and services are in line for the community interest
- Cultivates relationships with community members and Museum and Library Service organizations to garner feedback and potential program partnerships
- Participates in activities and training to strengthen project development skills, and to identify and understand programming trends in public libraries across the country.
OPERATIONS MANAGER
Hertz Rent-A-Car
04.2017 - 04.2021
- Coached the team to increase financial profitability, operational efficiency, and customer satisfaction through production, customer service, and counter sales, with the goal of advancing a Fortune 500 company
- Manage daily operations/sales functions to ensure maximization of fleet utilization, incremental revenue, customer satisfaction, and employee management
- Enforced and documented service standards for return process, quality assurance process for car cleanliness, rental counter etiquette, and exit gate strategy
- Motivated team through employee engagement and community activities within and outside the workplace
- Developed and executed training programs for new hire onboarding and tenured employee development
- Maintained and reached goals in an ever-changing high-volume environment.
Education
Master of Arts - Professional Studies
University of Memphis
Memphis, TN07.2025
BACHELOR OF ARTS - SOCIOLOGY
Lane College
Jackson, TN04.2016
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Douglass High School
Memphis, TN05.2012
Skills
- Self-motivated and Positive
- Analysis/Critical thinking Skills
- Data entry proficiency
- Adaptability
- Training and Development Skills
- Detailed-oriented
- Active Listener
- Time Management
- Organizational Skills
- Leadership Skills
Accomplishments
- J.D. Power Award Winner 2019-2020
- 2021 National Medal for Professionals
Volunteer Experience
- Internal Revenue Service Onboarding, 2022-01- Current
- Seedco, 2023-01- Current
Certification
- Strategic Leadership Graduate Certificate - 2025
Timeline
TAX EXAMINING TECHNICIAN
Internal Revenue Service
12.2022 - Current
TRANSITION MANAGER COORDINATOR
Nike WHQ- FLEX
01.2022 - Current
PUBLIC SERVICES SPECIALIST
City of Memphis Public Libraries
04.2021 - 01.2022
OPERATIONS MANAGER
Hertz Rent-A-Car
04.2017 - 04.2021
Master of Arts - Professional Studies
University of Memphis
BACHELOR OF ARTS - SOCIOLOGY
Lane College
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Douglass High School