Lakeshia Johnson
Ridgeland,MS
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exception interpersonal skills. Adept of working effectively unsupervised and quickly mastering new skills. I'm a hardworking employee with customer service, multitasking and time management abilities. devoted to giving every customer/client a positive memorable and experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Coordinator
Option Care
01.2024 - 08.2024
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Answer a high volume of phone calls and emails thru phone systems and/or outlook
- Cross- trained in multiple departments to help with
- business needs
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Navigated and managed EHR systems to retrieve and file patient information, collaborating closely with healthcare provider to ensure accurate records
Pharmacy Technician
Walgreens
01.2023 - 12.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Resolved third-party billing prior authorization, computer system and customer service issues.
Customer Service Representative
Conduent
02.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Pharmacy Technician
St Dominic Hospital
02.2019 - 12.2021
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Enhanced customer satisfaction with timely resolution of insurance issues, addressing concerns, and providing accurate information.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Verified accuracy of patient information on prescription orders and submit them through EMR system Athena Health
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
Education
High School Diploma -
Cornerstone Christian School
Townsend, GASkills
- Documentation
- Medical terminology understanding
- Documentation proficiency
- Multidisciplinary team collaboration
- Medical Terminology
- Multitasking Abilities
- Attention to detail
- HIPAA Compliance
- Prior Authorization
- Microsoft office
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Care Coordinator
Option Care
01.2024 - 08.2024
Pharmacy Technician
Walgreens
01.2023 - 12.2023
Customer Service Representative
Conduent
02.2022 - 10.2022
Pharmacy Technician
St Dominic Hospital
02.2019 - 12.2021
High School Diploma -
Cornerstone Christian School
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