Hi, I’m
Lakeshia Morris
TX
Summary
Experienced professional with 11+ years of diverse experience, including direct involvement in project management as a project designer. Proven ability to resolve service requests, manage work orders, and utilize industry-specific systems like SAP and Oracle. Seeking a progressive role to leverage expertise in customer support, inventory control, and administrative coordination.
Overview
14
years of professional experience
Work History
Oncor Electric Delivery
Project Designer/New Construction Management
06.2023 - Current
Job overview
- Spearheaded the design and execution of electrical distribution projects at Oncor Electric Delivery, ensuring compliance with industry standards and company specifications while optimizing resource allocation and project timelines
- Provided status updates for projects, delivering information to all stakeholders.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and professionally throughout the project lifecycle.
- Participated in client meetings to gather requirements and establish clear project expectations.
Oncor Electric Delivery/ Pinnacle Group
Project Design Analyst
01.2020 - 05.2023
Job overview
- Assisted Project Management in resolving design issues, ensuring efficient collaboration between internal and external stakeholders
- Maintained Work Orders and ESID's, contributing to the streamlined service request process
- Triaged and assigned daily tickets/customer requests, enhancing team responsiveness and issue resolution efficiency
- Reviewed and submitted Work Request packages, effectively coordinating with construction contacts and addressing service rejects and customer inquiries
- Improved decision-making processes with comprehensive data analysis.
Anadarko Petroleum / Occidental Petroleum
Inventory Control Specialist
03.2019 - 12.2019
Job overview
- Managed inventory control by processing daily requisitions and maintaining accurate transaction records, utilizing Oracle and Spotfire to review and report on material quantities and internal movements
- Assisted with material issuance and reinforced organizational efficiency by keeping the filing system current and precise, ensuring seamless operations across company-wide US inventory levels
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Audited and corrected discrepancies in inventory numbers.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Coordinated cross-functional teams during physical inventories, ensuring accurate counts while minimizing disruption to daily operations.
Pilot Thomas Logistics
Administrative Assistant
10.2017 - 03.2019
Job overview
- Managed daily administrative tasks including call routing, order creation, and invoicing preparation, ensuring efficient operation of office workflows
- Maintained and reconciled dispatch spreadsheets and delivery documentation, improving the accuracy of delivery tracking and reporting
- Coordinated with logistics managers to update and verify sales orders, contributing to the accuracy of customer invoicing and fulfillment processes
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
AutoNation Shared Services Center
Cash Application Specialist
01.2016 - 05.2017
Job overview
- Accurately allocated and posted various forms of payments, including electronic and manual remittances, to corresponding accounts, ensuring complete and timely distribution of funds
- Reconciled cash, third-party remittances, and card transactions; collaborated with billing and collections teams to address and rectify posting issues
- Investigated and resolved account discrepancies and claims, and efficiently processed bank wire transfers, upholding effective communication with clients to confirm proper payment application
- Optimized the use of ERP systems for more efficient cash application management.
- Supported credit control efforts by accurately applying payments against outstanding invoices, reducing delinquency rates.
- Identified trends in payment discrepancies, implementing corrective actions to reduce future occurrences.
- Promoted a positive work environment by collaborating with colleagues and sharing knowledge on best practices in cash application processes.
1st Staffing
Administrative Assistant/Receptionist
05.2015 - 08.2015
Job overview
- Provided comprehensive administrative support to management, ensuring efficient operation through report compilation and order processing
- Enhanced customer and vendor relations by delivering prompt and courteous front-desk service, contributing to a welcoming office environment
Nabors Drilling USA
District Administrator/Executive Administrative Assistant
07.2013 - 01.2015
Job overview
- Managed multi-line phone system and effectively directed incoming calls, while ensuring outgoing communications aligned with managerial directives
- Facilitated human resources processes, including the coordination of new hire onboarding, scheduling health screenings, and processing change of status documents
- Administered accounts receivable responsibilities, conducted invoicing, and prepared weekly financial reports to support organizational record-keeping
- Organized and maintained a comprehensive records management system, ensuring easy access to important documents for all staff members when needed.
- Improved workflow efficiency with expert management of scheduling, appointments, and calendar updates for district administrators.
- Supported the efficient functioning of the district by quickly completing tasks such as drafting correspondence, preparing reports, or managing data entry projects.
- Ensured a well-organized work environment by maintaining office supplies inventory and managing equipment maintenance needs.
- Collaborated with human resources department in recruitment efforts that led to an increase in qualified candidates.
- Optimized scheduling processes which resulted in better utilization of available resources.
- Delivered general administrative support such as preparing expense reports, copying, faxing, filing and preparing documents.
OfficeTeam
Administrative Assistant
10.2012 - 07.2013
Job overview
- Managed comprehensive data entry and maintenance of sales orders in the AX system, ensuring accuracy and timely processing for the billing department
- Coordinated office operations, including handling incoming orders, managing inventory of supplies, and facilitating internal communication through proficient use of Microsoft Office and SAP systems
Maximus Inc. Call Center
Application Support Technician II
12.2010 - 05.2012
Job overview
- Interpreted client information to provide informed customer service and support within the information technology sector
- Executed precise data entry tasks adhering to departmental procedures and policies, ensuring accuracy and efficiency
Education
Odessa College, Odessa, TX
from Some College
Permian High School, Odessa, TX
Diploma from High School Diploma
05.2007
Skills
- VPN
- Communication Skills
- Customer relationships
- Client communication
- Project management
- Deadline management
- Electrical systems
- SAP
- SharePoint
- Excellent communication techniques
- Teamwork and collaboration
- Attention to detail
Timeline
Project Designer/New Construction Management
Oncor Electric Delivery
06.2023 - Current
Project Design Analyst
Oncor Electric Delivery/ Pinnacle Group
01.2020 - 05.2023
Inventory Control Specialist
Anadarko Petroleum / Occidental Petroleum
03.2019 - 12.2019
Administrative Assistant
Pilot Thomas Logistics
10.2017 - 03.2019
Cash Application Specialist
AutoNation Shared Services Center
01.2016 - 05.2017
Administrative Assistant/Receptionist
1st Staffing
05.2015 - 08.2015
District Administrator/Executive Administrative Assistant
Nabors Drilling USA
07.2013 - 01.2015
Administrative Assistant
OfficeTeam
10.2012 - 07.2013
Application Support Technician II
Maximus Inc. Call Center
12.2010 - 05.2012
Permian High School
Diploma from High School Diploma
Odessa College
from Some College
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