Lakeshia Singleton
Jacksonville,FL
Summary
Medication professional with significant experience in administering and managing medications, ensuring patient safety, and maintaining accurate records. Strong focus on team collaboration, adaptability, and achieving healthcare results. Reliable and flexible, skilled in patient communication, medication dosage calculations, and compliance with healthcare regulations. Known for calm demeanor and problem-solving abilities in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medication Technician / PCA (PRN)
Diligent Support Services
07.2024 - Current
- Set up and administer prescribed medications per physician orders and facility policy.
- Monitor resident conditions, record vital signs, and promptly report changes to nursing staff.
- Assist residents with ADLs including bathing, grooming, toileting, ambulation, and feeding.
- Ensure safe, accurate documentation of medication administration and care activities.
- Support interdisciplinary team in delivering compassionate care to diverse patient populations.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Monitored medication storage area to maintain medication security and control.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Supported needs of 80+ residents under long-term care.
Lead Admissions Coordinator
Brooks Rehabilitation
11.2020 - Current
- Collaborate with physicians, nurses, and social workers to coordinate patient admissions and care transitions.
- Educate patients and families about treatment goals and care plans.
- Assist in bed placement, transfer requests, and continuity of care within rehabilitation programs.
- Train new staff on patient care systems and support compliance with regulatory standards.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
Care Coordinator / Lead Medical Assistant
Excel Pediatrics
08.2014 - 10.2020
- Administered medications, vaccines, and performed phlebotomy, EKGs, and PFTs.
- Educated patients and parents on medication management and chronic condition care.
- Assisted with behavioral health evaluations and care planning.
- Coordinated referrals, insurance verifications, and specialist authorizations.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Medical Assistant
Sentara Medical Group
03.2011 - 12.2013
- Supported physicians with minor procedures and medication administration.
- Monitored and recorded patient vitals, administered injections, and performed diagnostic testing.
- Educated patients on diet, exercise, medication use, and chronic condition management.
Lead Medical Assistant
Diagnostic Cardiology Associates
08.2009 - 01.2011
- Assisted cardiologists during exams and treatment procedures.
- Monitored vitals, provided patient education, and supported Coumadin therapy management.
- Ensured accurate documentation and compliance with OSHA and HIPAA standards.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
Lead Medical Assistant
Solantic Urgent Care
03.2008 - 08.2009
- Administered medications, IV therapy, and vaccinations.
- Assisted providers with urgent care procedures and specimen collection.
- Provided patient support with assessments, wound care, and airway management.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
Education
Bachelor of Arts - Psychology with Clinical Counseling
St. Leo University
Tampa, FL05.2022
Skills
- Medication administration
- ADLs support: feeding, bathing, grooming, mobility assistance
- Vital signs monitoring & intake/output tracking
- Patient observation & reporting
- Phlebotomy, injections, specimen collection
- Resident safety & infection control
- Team collaboration & CNA supervision
- EMR systems (Epic, Teletracking)
- Medication reconciliation
- Healthcare regulations
- Pharmacy knowledge
- Records updating
Certification
- Medication Technician Certificate | 2025 – 2026
- AHA Basic Life Support (BLS) Certification | 2025 – 2027
Timeline
Medication Technician / PCA (PRN)
Diligent Support Services
07.2024 - Current
Lead Admissions Coordinator
Brooks Rehabilitation
11.2020 - Current
Care Coordinator / Lead Medical Assistant
Excel Pediatrics
08.2014 - 10.2020
Medical Assistant
Sentara Medical Group
03.2011 - 12.2013
Lead Medical Assistant
Diagnostic Cardiology Associates
08.2009 - 01.2011
Lead Medical Assistant
Solantic Urgent Care
03.2008 - 08.2009
Bachelor of Arts - Psychology with Clinical Counseling
St. Leo University
Similar Profiles
Raeisha StephensRaeisha Stephens
Medical Technician/Caregiver/Office PCA at Diligent Support ServicesMedical Technician/Caregiver/Office PCA at Diligent Support Services
LaTanya MarionLaTanya Marion
Med Tech/Caregiver at Diligent Support ServicesMed Tech/Caregiver at Diligent Support Services
Vinay KanyanVinay Kanyan
Security Forces Member at Diligent Security ServicesSecurity Forces Member at Diligent Security Services
Deundra KingDeundra King
Shift Manager at Wendys ResturantShift Manager at Wendys Resturant
Stephanie MullinsStephanie Mullins
Remote Customer Support Representative at Cass Information SystemsRemote Customer Support Representative at Cass Information Systems