Lakeshia Smith
Little Rock,AR
Summary
Proven professional with extensive experience at CHI St. Vincent Infirmary, adept in patient safety and emotional support. Excelled in training peers, enhancing team efficiency, and reducing patient anxiety through effective communication. Demonstrates exceptional organizational skills and adaptability, ensuring high-quality patient care and operational excellence. I was once rewarded “Team Lead of Patient Services Representative” for my leadership skills.
Overview
5
5
years of professional experience
Work History
Patient Transporter
CHI St. Vincent Infirmary
Little Rock
05.2024 - Current
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
Caregiver
Care.com Inc
Little Rock, AR
03.2021 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Team Leader/Patient Service Representative
Premier Gastroenterology
Little Rock, AR
05.2021 - 05.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Conducted pre-registration sheets prior to the scheduled visits.
- Scheduled and confirmed patient appointments for the following day.
Patient Transporter
UAMS
Little Rock, AR
07.2019 - 04.2022
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Education
Jacksonville High
Jacksonville, ARSkills
- Patient Communication
- Patient Safety
- Patient confidentiality
- Customer Service
- Bedside manner
- Problem Resolution
- Mobility Assistance
- Emotional Support
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Professionalism
- Adaptability
Timeline
Patient Transporter
CHI St. Vincent Infirmary
05.2024 - Current
Team Leader/Patient Service Representative
Premier Gastroenterology
05.2021 - 05.2024
Caregiver
Care.com Inc
03.2021 - Current
Patient Transporter
UAMS
07.2019 - 04.2022
Jacksonville High