Lakeshia Williams
Hammond,LA
Summary
Dynamic and self-motivated professional with a proven track record at Walmart Home Office, excelling in packaging and labeling while consistently enhancing operational efficiency. Recognized for exceptional problem-solving skills and a commitment to maintaining organized workspaces, resulting in improved team performance and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Warehouse Worker
Walmart Home Office
03.2025 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Customer Care Representative
Leading Home Health Care
07.2019 - 01.2025
- Provided high-quality customer support to a large number of customers each day.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Efficient Care Services
03.2013 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Support Specialist
Kelly Services
01.2008 - 04.2012
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Education
Medical Administrative Assistance - Health Administration
Ultimate Medical Academy
Clearwater, FLHigh School Diploma - Health Care Administration
St.Amant Academy
Hammond, LA05.2002
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
Loading and unloading
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Packaging and labeling
- Customer relationship management (CRM)
- Prioritization
- De-escalation techniques
- Quality control
- Live chat support
- Sales expertise
- Account updating
Timeline
Warehouse Worker
Walmart Home Office
03.2025 - Current
Customer Care Representative
Leading Home Health Care
07.2019 - 01.2025
Customer Service Representative
Efficient Care Services
03.2013 - 04.2019
Customer Support Specialist
Kelly Services
01.2008 - 04.2012
Medical Administrative Assistance - Health Administration
Ultimate Medical Academy
High School Diploma - Health Care Administration
St.Amant Academy
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