Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lakeshia Woods

Enterprise

Summary

Results-driven professional with extensive experience in executive support and team leadership across various business operations. Proven ability to manage multiple priorities while ensuring operational efficiency and cost-effectiveness. Expertise in office management, accounting, vendor negotiations, and customer service, consistently enhancing business performance through strategic planning and innovative problem-solving.

Overview

9
9
years of professional experience

Work History

Assistant General Manager

Taymax
Dothan
10.2022 - Current
  • Maintained customer service standards, consistently meeting or exceeding expectations.
  • Managed daily store operations, including staff scheduling and supervision.
  • Conducted performance evaluations to uphold quality standards among employees.
  • Monitored inventory levels and ordered stock as necessary to ensure availability.
  • Resolved customer complaints promptly while maintaining professionalism and satisfaction.
  • Performed administrative tasks, including filing and preparing essential documents.
  • Developed relationships with suppliers, vendors, and community partners to enhance collaboration.
  • Implemented safety protocols to safeguard customers and employees from hazards.

Store Manager

Circle K Corp
Cleveland
08.2018 - 11.2020
  • Directed daily store operations, including opening procedures and cash handling for smooth transitions.
  • Oversaw storewide merchandising benchmarks to maintain high operational standards.
  • Appraised inventory levels regularly, ordering new merchandise to ensure stock availability.
  • Reviewed customer feedback systematically to implement operational improvements.
  • Implemented successful business strategies that increased revenue and targeted new markets.
  • Delegated tasks effectively among staff while setting clear priorities and goals.
  • Forecasted customer demand accurately to establish competitive pricing for goods or services.
  • Cultivated lasting client relationships through strong communication and issue resolution skills.

Customer Service Supervisor

Afni Call Center
Bowling Green
02.2016 - 06.2018
  • Monitored customer service performance metrics, including call response times and resolution rates.
  • Analyzed customer feedback to identify trends for enhancing service quality.
  • Collaborated with upper management on departmental initiatives and improvements.
  • Resolved escalated customer disputes while maintaining strong relationships.
  • Developed policies for managing calls, emails, complaints, and returns.
  • Conducted quality assurance audits by reviewing recorded customer interactions.
  • Trained new customer service representatives on company policies and procedures.
  • Implemented programs to boost employee engagement and performance.

Education

High School Diploma -

John I. Burton
Norton, VA
05-2013

Skills

  • Presentation management
  • Client service excellence
  • Team leadership
  • Performance assessment
  • Strategic operations planning
  • Sales prediction
  • Vendor relations
  • Safety compliance protocols
  • Collaborative team dynamics
  • Analytical problem solving
  • Employee development programs
  • Retention initiatives
  • Operational oversight practices
  • Scheduling efficiency
  • Database administration skills
  • Data analysis capabilities
  • Conflict mediation strategies
  • Effective communication skills
  • Quality control measures
  • Customer engagement tactics
  • Time optimization strategies
  • Documentation processing skills
  • Telecommunication proficiency
  • Escalation management in calls
  • Microsoft Office Suite expertise
  • Point of Sale systems knowledge
  • Digital literacy skills
  • Dynamic work attitude
  • Office machinery operation expertise
  • Compliance with service standards

References

References available upon request.

Timeline

Assistant General Manager

Taymax
10.2022 - Current

Store Manager

Circle K Corp
08.2018 - 11.2020

Customer Service Supervisor

Afni Call Center
02.2016 - 06.2018

High School Diploma -

John I. Burton

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