Lakesia N. Wilson
Miami
Summary
Talented Medical Assistant and team leader offering 20+ years of knowledge of clinical services, preventative and medicine. Personable Medical Assistant brings experience in balancing problematic administrative and clinical duties to achieve patient satisfaction.
Overview
21
21
years of professional experience
Work History
Medical Assistant
University of Miami Miller School of Medicine
04.2011 - Current
- Obtain prior authorization for Botox, procedures, and oral meds.
- Maintains effective communication regarding authorization status and determination to the clinical team, Providers and the patient.
- Communicate with care team regarding denials, peer to peer and appeals.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Communicate with care team regarding expedited request.
- Communicate with care team regarding alternative treatment.
- Conducted thorough assessments of patients'' situations, identifying issues, goals, and necessary interventions.
- Provided guidance and support to staff members.
- Trained new coworkers/teammate's, raising team's overall competency and service delivery standards.
- Appointments - scheduled/confirm, customer service, answer telephone, triage in basket, called-in prescriptions
- Checked vital signs, performed injections, triage patients, assisted the physician, conducted inventory, customer service, electronic medical records, prepare and dispense collected urinalysis and performed dip sticks, received and filed charts, conducted inventory, phlebotomy, EKG's
Clinical Coordinator
Mount Sinai Medical Center
01.2008 - 12.2009
- Coordinated and managed all clinical operational functions in the back office of the OB/GYN office
- Supervised three back office medical assistants, served as back up on the floor; as well as fill in during the absence of medical assistants
- Assigned medical assistants to physicians and coordinated daily activities for assigned teams; served as liaison between staff, management, and other departments
- Provided direct assistance to the Manager and Director as required, and counseled team members and staff regarding performance, attendance, conduct, and other issues
- Served as a guide for the departmental practices and policies and trained all medical assistants
- Managed and coordinated office functions in the absence of the Office Coordinator
- Supervised four front office staff members in the absence of Office Coordinator, Conducted inventory and ordered supplies, electronic medical records experience, patient telephone triage, scheduled appointments, called in prescriptions, checked vital signs, injections, phlebotomy, and patient triage, and assisted physicians with pap smears, pelvic exams, and procedures
Medical Assistant
Women's Health Group OB/GYN
07.2004 - 06.2006
- Checked vital signs, performed injections, triage patients, assisted the doctor with pap smears and pelvic exams, called-in prescriptions, scheduled appointments, collected urinalysis and performed dip sticks
- Received and filed charts, conducted inventory, and assisted with various medical procedures (colposcopy, endometrial biopsy, IUD insertion, IUD removal, polyp removal, vulvar lesion biopsy, polyp removal)
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ10-2027
Associate of Science - Medical Administrative Billing and Coding
Keiser University
Miami, FL01.2018
Associate of Specialized Technology - Medical Assistant
Western School of Health and Business Careers
Pittsburgh, PA01.2004
Skills
- Medical assistant
- Front office experience
- Back office experience
- Telephone
- Active listening
- Call Center
- Customer service
- Computer Skills
- EMR
- HER
- Data Entry Skills
- Problem Solving
- Insurance authorizations
- Management Skills
- Time Management
- Geriatric patients
- Neurological Conditions
- Organizational skills
- Vital signs
- Charting
- Calling in prescriptions
Communication Skills
Goal is to obtain a position with an agency/organization that will benefit from my experience and offer room for professional growth.
Timeline
Medical Assistant
University of Miami Miller School of Medicine
04.2011 - Current
Clinical Coordinator
Mount Sinai Medical Center
01.2008 - 12.2009
Medical Assistant
Women's Health Group OB/GYN
07.2004 - 06.2006
Associate of Science - Medical Administrative Billing and Coding
Keiser University
Associate of Specialized Technology - Medical Assistant
Western School of Health and Business Careers
Bachelor of Science - Healthcare Administration
University of Phoenix
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