Microsoft Word
Lakesia Reed
North Charleston,SC
Summary
Top-notch Contract Administrator with extensive experience in contract management and negotiations. Strong problem-solving and critical-thinking skills with good understanding of legal concepts and contract law. Collaborative and dedicated to delivering outstanding customer service.
Overview
11
11
years of professional experience
Work History
Contract Coordinator
Xfinity Comcast
09.2021 - Current
- Streamlined contract processes by implementing efficient tracking and filing systems, reducing document retrieval time.
- Negotiated favorable terms with vendors and suppliers for cost savings and improved service quality.
- Developed standardized contract templates for consistent documentation and reduced legal risks.
- Managed a portfolio of contracts, ensuring timely renewals, extensions, or terminations as needed.
- Conducted comprehensive contract reviews to identify potential areas of risk and recommend mitigation strategies.
- Collaborated with cross-functional teams to develop project-specific agreements that met business objectives while minimizing risk exposure.
- Ensured compliance with regulatory requirements by maintaining accurate records and staying current on industry changes.
Bookkeeper/Office Assistant
Dixie Furniture
06.2013 - Current
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Advanced Tier 2 Chat Agent
Xfinity Comcast
07.2020 - 09.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication for clients through effective use of chat tools and resources.
- Boosted sales revenue with persuasive product recommendations tailored to customer needs.
- Maintained high-quality standards, ensuring accuracy and professionalism in all written communications.
- Collaborated with team members to achieve shared goals and improve overall performance.
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
- Stayed up-to-date on company policies and procedures to provide accurate information to customers.
- Assisted in the training of new Chat Agents, sharing best practices and techniques for success.
Advanced Tier 2 Tech
Xfinity Comcast
08.2019 - 07.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Xfinity Mobile Tier 2 Support
Xfinity Mobile
02.2018 - 08.2019
- Enhanced customer satisfaction by resolving complex technical issues in a timely manner.
- Reduced downtime for clients by providing prompt and efficient Tier 2 support for software and hardware-related issues.
- Improved system performance by troubleshooting, diagnosing, and resolving network connectivity problems.
- Increased team productivity with effective collaboration on complex technical projects.
- Streamlined internal processes, implementing new tools and strategies to improve issue resolution times.
- Minimized ticket escalation rates by proactively addressing recurring issues through root cause analysis and remediation efforts.
Xfinity Mobile Sales Agent
Xfinity Mobile
06.2017 - 08.2018
- · Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- · Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- · Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- · Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
Medical Referral Specialist
Coastal Pediatric Group
07.2015 - 06.2017
- Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.
- Streamlined the referral process for increased accuracy, resulting in a significant reduction of errors and delays.
- Collaborated with providers to develop tailored care plans, optimizing patient outcomes.
- Maintained comprehensive records of referrals, allowing for seamless communication between primary care physicians and specialists.
- Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
- Reduced wait times by prioritizing urgent referrals and coordinating appointments with appropriate specialists promptly.
- Improved patient satisfaction with the referral process through clear communication and thorough explanations of procedures.
Education
No Degree - Education Administration
Francis Marion University
Florence, SCHigh School Diploma -
Burke High School
Charleston, SC05.2001
Skills
- Legal Compliance
- Deadline Management
- Regulatory Knowledge
- Document Review
- Decision Making
- Conflict Resolution
- Organizational Skills
- Relationship Building
- Multitasking
- Communication
Software
Microsoft Outlook
Microsoft Office
Smartsheet
Yardi
Rssx
Crm
Einstein 360
Tech 360
Timeline
Contract Coordinator
Xfinity Comcast
09.2021 - Current
Advanced Tier 2 Chat Agent
Xfinity Comcast
07.2020 - 09.2021
Advanced Tier 2 Tech
Xfinity Comcast
08.2019 - 07.2020
Xfinity Mobile Tier 2 Support
Xfinity Mobile
02.2018 - 08.2019
Xfinity Mobile Sales Agent
Xfinity Mobile
06.2017 - 08.2018
Medical Referral Specialist
Coastal Pediatric Group
07.2015 - 06.2017
Bookkeeper/Office Assistant
Dixie Furniture
06.2013 - Current
No Degree - Education Administration
Francis Marion University
High School Diploma -
Burke High School