LaKessia Mathis
Troy,MI
Summary
Seasoned professional with 15+ years of diverse expertise excelling in delivering unparalleled customer service and meticulous attention to detail. Adept in Microsoft Office Suite and Adobe Creative Suite, seamlessly merging technical prowess with innovative solutions. Proactive leader with a results-driven approach, prioritizing self-development, team building, and strategic thinking to drive transformative outcomes. Known for fostering an inventive environment through active listening and interpersonal skills, achieving efficiency in managing concurrent objectives. Renowned for analytical prowess, thriving on creative problem-solving. Passionate about continuous learning and experimentation, complemented by over six years of dedicated volunteer work as a sports photographer, showcasing a commitment to creativity and community engagement."
Overview
8
8
years of professional experience
Work History
Photo Retoucher
Leasure Portraits
05.2024 - Current
- Retouched images to remove blemishes, adjust colors, and apply filters for a professional look.
- Manipulated photos for clients using Adobe Photoshop and Lightroom.
Graphic Design/ Photography Tutor
Oakland Community College
Farmington Hills, MI
03.2021 - Current
- Provided comprehensive student support, aiding in subject knowledge and fostering learning skills.
- Conducted personalized tutoring sessions in Adobe Creative Suite for Graphic Design and Photography.
- Delivered detailed feedback on progress, identified improvement areas, and celebrated achievements.
Production Manager/ Graphic Designer
Minuteman Press
Clawson, MI
01.2023 - 01.2024
- Paid attention to detail, adherence to industry standards, and efficient workload management.
- Ensuring print and art specifications met industry standards, resulting in consistent accuracy. Improving digital printing quality with Adobe Illustrator and Fiery, leading to enhanced output standards.
- Managed workload effectively to optimize productivity and meet customer deadlines, prioritizing tasks for maximum output. Collaborated with team members to achieve project goals and deliver high-quality results.
Photo Retoucher/ Production
Arising Images
Lake Orion, MI
04.2022 - 01.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Organized documents and entered data to support staff.
Baker Trainer Specialist
Panera Bread
Rochester Hills, MI
08.2021 - 04.2022
- Monitored baker progress during training sessions and provided guidance when needed.
- Assisted in developing standard operating procedures for baking production processes.
- Maintained detailed records of all training activities including attendance rosters, evaluations and assessment results.
- Evaluated effectiveness of existing training programs by conducting surveys or interviews with trainees.
Technical Specialist
Apple
Bloomfield Hills, MI
12.2018 - 06.2021
- Implement empathy and great customer service skills while providing service to customers.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Job Coach/ Paraprofessional
Bloomfield Hills School District
Bloomfield Hills, MI
03.2017 - 12.2018
- Accommodated individual with diverse disabilities perform job duties using an assortment of visual and modeling methods.
- Trained and experienced at managing challenging classroom situation using CPI methods and positive behavior reinforcement practices.
- Supplied one-on-one attention to each student while maintaining overall focus on entire group.
Education
Bachelor of Arts - Communication Studies
College For Creative Studies
Detroit, MI05.2026
BBA -
Northwood University
05.2015
Associate of Applied Science -
Oakland Community College
Skills
Exceptional Customer Service Skills
Strong Technical Proficiency
Reliable and Self-Motivated
Proficient in Crisis Management
Effective Classroom Leadership
Sales Expertise and Strong Communication Abilities
Skilled in Visual Design ( Adobe Suites)
Experienced in Retail Operations
Affiliations
AMA-American Marketing Association
Phi Theta Kappa
PPA-Professional Photographers of America
Accomplishments
- Spotlight Volunteer Award: Arts, Beats and Eats
- BLAAC- OWN IT award for leadership- Panera Bread
Timeline
Photo Retoucher
Leasure Portraits
05.2024 - Current
Production Manager/ Graphic Designer
Minuteman Press
01.2023 - 01.2024
Photo Retoucher/ Production
Arising Images
04.2022 - 01.2023
Baker Trainer Specialist
Panera Bread
08.2021 - 04.2022
Graphic Design/ Photography Tutor
Oakland Community College
03.2021 - Current
Technical Specialist
Apple
12.2018 - 06.2021
Job Coach/ Paraprofessional
Bloomfield Hills School District
03.2017 - 12.2018
Bachelor of Arts - Communication Studies
College For Creative Studies
BBA -
Northwood University
Associate of Applied Science -
Oakland Community College
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