Lakessiah Neely
Houston,TX
Summary
Quality-focused healthcare professional with 6 years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.
Overview
10
10
years of professional experience
Work History
Clinical Manager
Bee Busy Wellness Center
01.2022 - 01.2024
- Increased patient customer satisfaction from 60% to 85% or better through staff education and phone audits
- Developed interdisciplinary care plans with input from physicians, nurses, therapists, and other healthcare providers for optimal patient results
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed
- Collaborated with other departments to coordinate seamless patient care across various medical specialties
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
Medical Case Management Supervisor
Bee Busy Wellness Center
02.2018 - 01.2024
- Developed and implemented the case management department to where it is now, resulting in a 35% increase in client satisfaction
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans
- Collaborated with healthcare professionals to connect clients to community resources and support services, resulting in a 50% increase in successful resource utilization
- Assisted patients in navigating the requirements of medical insurance, and enrolled patients in AIDS Drug Assistance Program
- Established relationships with government agencies responsible for providing oversight of program operations; maintained regular communication with representatives from these entities
- Completed and maintained clear concise and accurate files/records in a timely manner, entered assessments, Individual Service Plans (ISP), progress notes, and collateral contacts in the Electronic Health Records (EHR) system
- Identified at-risk patients and provided targeted interventions to reduce potential complications and assistance.
Resident Service Coordinator
Copper Springs by Cortland
10.2016 - 02.2018
- Streamlined communication between residents and management through effective coordination of meetings and events
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner
- Improved overall community atmosphere by organizing social, recreational, and educational programs for residents
- Facilitated conflict resolution among residents, resulting in a more harmonious living environment.
Internship Student
Harris County Juvenile Probation
05.2014 - 08.2014
- Supervised juveniles under conditions of release, deferred prosecution, and adjudicated court orders
- Prepared court reports and testified in court hearings
- Documented case notes, organized/created calendars, and completed assignments using Word, Outlook, and Excel
- Ensured compliance, built relationships, and made referrals in the community
- Successfully manages full caseload through casework, office, school, and home visits
- Employed critical thinking skills when analyzing complex problems or issues
- Created reports utilizing databases, spreadsheets, and graphics
- Conducted research on competitors' activities and generated insights into their strategies.
Education
Master's in Public Health -
Lamar University
12.2022
Bachelor of Arts in Social Work -
Prairie View A&M University
08.2014
Skills
- Healthcare Management
- EHR Systems (EPIC & APRIMA)
- Public health education
- Quality Assurance
- Case Management (6 years)
- Management skills
- Patient Records Administration
- Patient Education
- Training Program Implementation
- Direct Patient Care
- Communication
- Quality Control
- Active Listening
- Analytical skills
- Content management
- Graphics
- Cultural competence ad sensitivity
- Patient care management
- Strategic Planning
- Patient Health Education
- Entry level in Excel, R, SQL, Python
Timeline
Clinical Manager
Bee Busy Wellness Center
01.2022 - 01.2024
Medical Case Management Supervisor
Bee Busy Wellness Center
02.2018 - 01.2024
Resident Service Coordinator
Copper Springs by Cortland
10.2016 - 02.2018
Internship Student
Harris County Juvenile Probation
05.2014 - 08.2014
Master's in Public Health -
Lamar University
Bachelor of Arts in Social Work -
Prairie View A&M University
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