Laketa Farmer
Business Administraion
Enfield,NC
Summary
Talented and high-performing college graduate with extensive experience performing successfully in fast-paced environments. Offering expertise working with a diverse client base and delivering exceptional results. Passionate about business success and successful at supporting all staff and customer needs. Committed and motivated with outstanding customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent prioritizing, multitasking and follow-through skills useful for achieving project goals. Desiring the opportunity to leverage education and experience to take on new challenges with an established company.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Associate
Easter Petroleum Corporation
Enfield, NC
05.2023 - Current
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
Teller Service Representative
Mid-State Ventures, LLC
Rocky Mount, NC
03.2022 - 02.2023
- Maintained confidentiality of bank records and client information.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Built and maintained client relationships through quality, personalized interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Delivered exceptional service to customers in person or over telephone.
- Adhered to financial services security and audit procedures.
- Directed specific questions to appropriate branch personnel.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Fulfilled diverse duties to provide customer service, operate money counters, maintain accounts and open new accounts.
- Resolved problems or discrepancies concerning customers' accounts.
- Prepared official checks for customer and internal bank needs.
- Received and counted daily inventories of cash, drafts and checks.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Verified amounts and integrity of every check or funds transfer.
- Reported daily averages and shortages to operations department.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Liaised between bank branches regarding best practices and operations.
Restaurant Manager
Dodway Enterprises, LLC- Subway
Enfield, NC
05.2018 - 06.2021
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Cashier
Circle K
Rocky Mount, NC
10.2017 - 01.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
Assistant Store Manager
Family Dollar
Whitakers, NC
06.2016 - 07.2017
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented campaigns and promotions to help with developing goods and services.
Hardlines Coordinator
Roses, Variety Wholesalers
Rocky Mount, NC
08.2014 - 02.2015
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Adhered to company initiatives and achieved established goals.
Cashier Team Lead
Wilco-Hess
Enfield, NC
12.2009 - 07.2011
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Trained new team members in cash register operation, stock procedures and customer services.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Processed refunds for worn, damaged and broken merchandise.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
Tax Preparer
Roberson's Tax Service
Enfield, NC
12.1999 - 04.2010
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Finalized and processed paperwork with local, state and federal government authorities.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Used tax form instructions and tables to complete tax forms.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Computed taxes owed or overpaid for clients.
- Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
- Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
- Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
Tax Office Manager
Jackson Hewitt
Rocky Mount, NC
12.2006 - 02.2009
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Established work procedures or schedules to organize daily work of administrative staff.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
- Pitched in to help with office tasks during busy periods and staff absences.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
Education
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL07.2023
Skills
- Professional Demeanor
- Strategic Planning
- Business Development
- Customer Service
- Upselling and Cross-Selling
- Time Management
- Cash Handling
- Flexible Schedule
- Store Opening and Closing
- Relationship Building
- Reliable and Punctual
- Client Account Management
- Verbal and Written Communication
- Cash Handling Accuracy
- Written and Oral Communication Skills
- Product and Service Sales
- Outgoing Personality
- Product Recommendations
- Payment Processing
- Listening Skills
- Multi-Tasking Strength
- Problem-Solving Skills
- Policy and Procedure Adherence
- Cash Register Operation
- Exceptional Customer Service
- Friendly and Outgoing
- Client Service
- Stocking and Replenishing
- POS System Operation
- Upselling
- Order Processing
- Display Setup
- Inventory Control
- Service-Oriented
- Conflict Resolution
- Inventory Tracking
- Superb Time Management
- Product Sales
- Positive and Professional
- Teamwork and Collaboration
- Dispute Mediation
- Money Handling
- Meeting Deadlines
- Merchandise Display
- Excellent Communication Skills
- Stocking and Receiving
- Verbal/Written Communication
- Problem-Solving
- Energetic Self-Starter
- Money Transfer Systems
- Reading Comprehension Skills
- Documentation and Recordkeeping
- Inventory Control Procedures
Certification
- Notary Public, Halifax Community College - 2004
Timeline
Sales Associate
Easter Petroleum Corporation
05.2023 - Current
Teller Service Representative
Mid-State Ventures, LLC
03.2022 - 02.2023
Restaurant Manager
Dodway Enterprises, LLC- Subway
05.2018 - 06.2021
Cashier
Circle K
10.2017 - 01.2018
Assistant Store Manager
Family Dollar
06.2016 - 07.2017
Hardlines Coordinator
Roses, Variety Wholesalers
08.2014 - 02.2015
Cashier Team Lead
Wilco-Hess
12.2009 - 07.2011
Tax Office Manager
Jackson Hewitt
12.2006 - 02.2009
Tax Preparer
Roberson's Tax Service
12.1999 - 04.2010
Associate of Arts - Business Administration
American InterContinental University
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