Laketa Davis
Decatur
Summary
Professional warranty management expert with comprehensive experience in overseeing warranty operations in diverse sectors. Known for collaborative approach and results-driven mindset, ensuring seamless team coordination to meet evolving business needs. Proficient in conflict resolution and process optimization, consistently delivering reliable outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warranty Manager
Nest Homes LLC
02.2018 - 12.2024
- Assist in the final stages of construction
- Orient new home buyers to the function, maintenance, and performance of their new homes
- Manage customer service and warranty responsibilities on all new homes
- Plan and schedule meeting with customers, meeting with our team, meeting and communicating effectively with subcontractors
- Work closely with the project manage to assign punch work for the warranty team
- Gather and assess information to make appropriate warranty determination
- Manage escalated and large warranty issues for closed home
- Process warranty requests
- Manage necessary repairs for homeowners
- Provide a high level of customer service
- Work with trades to ensure timely and professional results
Assistant Controller/Accounting Manager
Holden Properties
04.2018 - 05.2019
- Prepared all month-end closing reports
- Reconciled all bank accounts (ABP, AOP, CBP, CNBC, GBP, HBP, HP, LCC, UBP, UOA)
- Prepared and entered bill back for HP by the10th of the month
- Prepared and submitted weekly payroll
- Post all journal entries
- Responsible for all HR duties including onboarding all employees
- Posted all incoming rental payments
- Submitted lock-out report on the15th for non-payment
- Entered and updated new tenant and move out tenant
- Scanned, entered and process invoices for payment and printed checks
- Check and distribute mail daily
- Filing
- Responsible for the owner's personal finances (paying bills and keeping up with personal property information)
Staff Accountant
River Rock Capital LLC
10.2017 - 04.2018
- Maintained all financial data in the construction database
- Post journal entries
- Reconciled all cash received from developers
- Reconciled four bank accounts daily
- Interact with clients and vendors/trades daily
- Maintained the certificate of insurances for the vendors/trades
- Processed employee expense reimbursements
- Entered A/R and A/P Invoices
- Reconciled vendor statements
- Quickbooks & Sage300
Office Manager
Nest Homes LLC
02.2016 - 01.2018
- Reconcile10 bank accounts monthly
- Answer phones, prepare correspondence, maintain & replenish office inventory
- Pay invoices (A/P)
- Creates and maintains tracking logs
- Maintains office records and files
- Research to identify all required permits and approvals required for building
- Submit, track and report building permit applications
- Administrative functions - answer phone copies, emails, organizing, filing, data entry
- Sets up utility accounts
- Establishes and maintains communication between all departments
- Provides assistance to other departments when requested
- Sage300 and Quickbooks
Education
High School Diploma -
Avondale High
Avondale Estates, GA05-1986
Skills
- Warranty analysis
- Operational efficiency
- Team management
- Escalation handling
Certification
Notary
Languages
English
Timeline
Assistant Controller/Accounting Manager
Holden Properties
04.2018 - 05.2019
Warranty Manager
Nest Homes LLC
02.2018 - 12.2024
Staff Accountant
River Rock Capital LLC
10.2017 - 04.2018
Office Manager
Nest Homes LLC
02.2016 - 01.2018
Notary
High School Diploma -
Avondale High
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