Summary
Overview
Work History
Education
Skills
Timeline
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LAKETHA NEEDHAM

LAKETHA NEEDHAM

HOUSTON,TX

Summary

I set high expectations for myself when working with a company. My main goal is to build a career and work to my best ability to succeed. I always keep a level mind to succeed at any task or obstacles I may cross in a workplace.

Training my team members to provide great customer service to all guest to accomplish our goals to provide the best service required in any company .

Your team is your number on customer so great leadership leads to great customer service.

Overview

24
24
years of professional experience

Work History

Caretaker

Horizon
02.2024 - Current
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Conducted daily health checks on residents, providing peace of mind for families.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Developed garden area for residents, enhancing their outdoor enjoyment and activity options.
  • Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.

Manager

Mas Taco Bell
09.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Restaurant Manager

Latrelle's Wendy's
04.2018 - 08.2023
  • Restaurant Manager
  • Leadership of Crew
  • Sales and customer service
  • Promoting sales and delivery
  • Scheduling and Payroll
  • Money management and change orders
  • Inventory and Administrative Computer tasks weekly
  • Cleaning

Assistant Manager

Domino's
10.2014 - 04.2018
  • I started with Domino's Pizza as a CSR taking orders over the phone, preparing food, money handling cashier, dispatch of drivers and cleaning.
  • Promoted to Assistant manager after 6 months consistently of mostly the same duties as a CSR.
  • In addition, I was also a staff trainer, making schedules and inventory of weekly truck orders

Shift Manager

Latrelle's Wendy's
10.2010 - 09.2014
  • Customer service in a high volume Airport location.
  • As the Shirt manager my duties consist of crew leadership, time management inventory, food orders, money management skills, organization, scheduling and cleaning

MANAGER

Latrelle's Wendy's Express
04.2001 - 10.2010
  • I started with the company as a crew member for 1 year.
  • I was promoted to a shift manager with several duties.
  • Customer service and Sales
  • Shift supervisor money management organization of the work place inventory and cleaning

Education

High School Diploma - General High School Curriculum

Jack Yates Senior High
Houston, TX

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Operations management
  • Passion for customer satisfaction
  • Shift management
  • Customer-oriented
  • Point of sale (POS) system operation
  • Organization and prioritization
  • Complaint resolution
  • Staff scheduling
  • Food service background
  • Customer loyalty
  • Adaptable
  • Employee retention
  • Schedule coordination
  • Supervisory skills
  • Performance improvement
  • Recruitment
  • Conflict resolution techniques
  • Kitchen equipment operation and maintenance
  • Pre-shift walk-through
  • Order delivery practices
  • Supply chain management
  • Trained in performance and wage reviews
  • Resource allocation
  • Personnel recruiting
  • Stable work history
  • Kitchen oversight
  • Employee schedule management
  • Take-out service
  • Labor and food cost control
  • Restaurant operations management
  • Purchasing and cost control
  • Customer service best practices
  • Customer service
  • Problem-solving
  • Reliable and responsible
  • Team leadership
  • Safe food handling
  • Inventory management
  • Staff supervision
  • Coaching and mentoring
  • Training and onboarding
  • Scheduling staff
  • Collaboration and teamwork
  • Critical thinking
  • Money handling
  • Employee supervision
  • Conflict resolution
  • Quality assurance
  • Supply ordering and management
  • Recruitment and hiring
  • Quality control
  • Relationship building
  • Calm and pleasant demeanor
  • Work Planning and Prioritization
  • Employee performance evaluations
  • Scheduling
  • Delegating assignments and tasks
  • Customer retention
  • Payroll administration
  • Monitoring food preparation
  • Cost controls
  • Health code compliance
  • Purchasing
  • Front of house management
  • Investigating complaints
  • Strategic planning
  • Workflow planning
  • ServeSafe manager
  • Event coordination
  • Sanitation
  • Sales promotion
  • ServSafe food manager
  • Anticipating problems

Timeline

Caretaker

Horizon
02.2024 - Current

Manager

Mas Taco Bell
09.2023 - Current

Restaurant Manager

Latrelle's Wendy's
04.2018 - 08.2023

Assistant Manager

Domino's
10.2014 - 04.2018

Shift Manager

Latrelle's Wendy's
10.2010 - 09.2014

MANAGER

Latrelle's Wendy's Express
04.2001 - 10.2010

High School Diploma - General High School Curriculum

Jack Yates Senior High

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LAKETHA NEEDHAM