LAKETHA ROSE
Sacramento,California
Summary
Customer service and child care professional with 5+ years of experience supporting community center programs for children from infancy to age 12. Skilled in creating safe, engaging environments, assisting with youth activities, and building positive relationships with children, families, and staff.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City of Sacramento (YPCE)
01.2020 - Current
- Assist in community center programming for children ages 0 months-12 years old.
- Community outreach
- Support participant registration
- Collaborate with staff to coordinate community events
- Participant supervision
- Facilitated payment processing for over 50 transactions weekly, ensuring accuracy and customer satisfaction.
- Coordinated dispatch operations using 2-way radios to efficiently prioritize over 100 calls monthly, successfully mobilizing field staff and equipment.
- Receive and address customer inquiries; screen calls, take messages and complaints, direct customers to the appropriate personnel regarding services and accounts, and department business lines, including fees, licenses, permits, and billing information; follow up on inquiries from the public or staff; and assist in resolving issues.
- Use various systems to find information, retrieve, research, and review; determine the status of accounts and conditions; create or modify service requests.
- Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the phone and at a public counter; handle a high volume of phone calls; adhere to general customer service policies and procedures; may serve as a receptionist; provide information regarding department and division policies and procedures.
- Streamlining administrative processes by maintaining customers accurate permit records and improving efficiency by 20%.
Guest Advocate
Target
03.2017 - 05.2019
- Actively supported frontline operations to improve overall store service standards.
- Efficiently processed payments, returns, and exchanges, maintaining checkout accuracy and speed.
- Resolved customer inquiries and complaints, achieving a high level of customer satisfaction.
Storekeeper
United States Navy
11.2002 - 10.2008
- Received, stored, and maintained aircraft and ship supplies.
- Ordered, stocked and issued repair parts and clothing.
- Maintained financial records, accounting systems and inventory databases for supplies in shore-based warehouses and ships' storerooms.
- Properly handled and managed hazardous materials.
- Organized and maintained databases, files, and reports.
- Ensured safe handling of hazardous materials per Navy regulations.
Education
Associates - Social and Behavioral Science
Sacramento City College
Sacramento, CA01.2018
Skills
- Problem-solving
- Decision making
- Customer Service
- Empathy & Professionalism
- Adaptable
- Detail-oriented
- Critical Thinking
- Interpersonal
- Phone etiquette
- Financial record keeping
- Modern office equipment
- Microsoft Office
- Organized
- 10 key
- Ability to maintain confidential information
- Accounting systems
Certification
CPR & First Aid
Mandated Reporter Certificate
Timeline
Customer Service Representative
City of Sacramento (YPCE)
01.2020 - Current
Guest Advocate
Target
03.2017 - 05.2019
Storekeeper
United States Navy
11.2002 - 10.2008
Associates - Social and Behavioral Science
Sacramento City College