Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lakethia Cowart

Muskegon,MI

Summary

Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Asset Protection Team Associate

Walmart
Muskegon, MI
10.2023 - 08.2024
  • Maintained inventory records and tracked deliveries.
  • Coordinated with other departments to ensure timely delivery of projects.
  • Collaborated with vendors to ensure supply chain needs were met in a timely manner.
  • Looked for ways to go above and beyond job requirements.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Participated in regular training sessions to improve product knowledge and service skills.

Pharmacy Technician

Walmart
Muskegon, MI
09.2021 - 10.2023
  • Assisted in training new employees on pharmacy procedures.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Restocked shelves with new supplies of medications as needed.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Received payment from customers and processed credit card transactions when necessary.
  • Organized work areas so that everything was easily accessible when needed.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Provided education materials about medications to patients upon request.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.

Manager

McDonald's
Muskegon, MI
02.2016 - 02.2018
  • Conducted performance reviews for team members.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored staff performance and addressed issues.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Education

High School Diploma -

West Marion High School
Foxworth, MS
05-2001

Some College (No Degree) - Medical Assisting

Muskegon Community College
Muskegon, MI

Skills

  • Customer Service
  • Cleaning
  • Cash Handling
  • Problem-Solving
  • Positive Attitude
  • Teamwork and Collaboration
  • Computer Skills

Certification

  • Licensed Pharmacy Tech in the State of Michigan
  • National Certified Tech (PTCB)

Timeline

Asset Protection Team Associate

Walmart
10.2023 - 08.2024

Pharmacy Technician

Walmart
09.2021 - 10.2023

Manager

McDonald's
02.2016 - 02.2018

High School Diploma -

West Marion High School

Some College (No Degree) - Medical Assisting

Muskegon Community College

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Lakethia Cowart