Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lakethia McDaniel

Vicksburg,MS

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Senture
06.2022 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Receptionist

Candlewood Suites Hotel
11.2021 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.

Customer Service Representative

Teleperformance
02.2020 - 10.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Cashier

Walmart
07.2017 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Education

Associate Of Business Administration - Business Administration

Alcorn State University
Lorman, MS

Allied Health -

Hinds Community College
Raymond, MS
12.2021

Diploma -

Warren Central High School
Vicksburg, MS
05.2015

Skills

  • Trained in Salesforce
  • Business Development Understanding
  • Speaking
  • Sales Expertise
  • Call Center Operations
  • Customer Service
  • Money Handling Abilities
  • Retail Sales Customer Service

Certification

  • Area of certification Allied Health

Timeline

Customer Service Representative

Senture
06.2022 - 03.2023

Receptionist

Candlewood Suites Hotel
11.2021 - 07.2022

Customer Service Representative

Teleperformance
02.2020 - 10.2021

Cashier

Walmart
07.2017 - 12.2018

Associate Of Business Administration - Business Administration

Alcorn State University

Allied Health -

Hinds Community College

Diploma -

Warren Central High School

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Lakethia McDaniel