LAKETTA KIRKPATRICK
Forest Park,IL
Summary
Assistant manager with over 11 years of experience in security and retail environments, demonstrating expertise in loss prevention, business development, and customer relationship management. Proven track record in enhancing team efficiency and customer satisfaction through strategic process improvements and effective leadership. Skilled in equipment troubleshooting and merchandise stocking, committed to fostering a safe and productive work environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal BMO Harris Bank
04.2022 - Current
- Ensure safety by monitoring premises, reducing incidents with proactive vigilance.
- Respond to emergencies swiftly, coordinating effectively with law enforcement.
- Conduct regular patrols, addressing security risks with efficiency.
- Maintain detailed incident reports, aiding in security breach resolutions.
- Collaborate with team to enhance security protocols, ensuring a secure environment.
Security Officer
GardaWorld Security
2022 - Current
- Monitored surveillance systems to identify security breaches and ensure quick response to incidents.
- Executed emergency drills and safety protocols, preparing team for various crisis scenarios.
- Conducted thorough inspections of facilities to identify vulnerabilities and enhance security measures.
- Maintained accurate logs of daily activities, incidents, and responses to ensure accountability.
Transporter/Driver
Tower Mobility
10.2024 - 06.2025
- 1. Picking up people and dropping people off to their destinations
Cashier Team Lead
03.2019 - 05.2021
- Managed cashier team, enhancing onboarding efficiency and team collaboration.
- Streamlined processes, achieving faster transaction times and improved customer satisfaction.
- Utilized leadership skills to optimize team performance and workflow.
- Resolved operational challenges, resulting in smoother daily operations.
- Contributed to a positive work environment, boosting team morale and productivity.
Cashier
Walmart
02.2017 - 11.2018
- Processed payments efficiently, reducing wait times and enhancing customer satisfaction.
- Managed cash register with accuracy, ensuring daily financial records were error-free.
- Resolved customer inquiries promptly, improving service quality and store reputation.
- Collaborated with team to maintain a clean and organized checkout area.
Housekeeping Room Attendant
Hilton Hotels Corporation
03.2014 - 10.2016
- Cleaned and organized 15+ rooms daily, enhancing guest satisfaction and efficiency.
- Collaborated with team to maintain high cleanliness standards, boosting customer reviews.
- Implemented effective cleaning processes, reducing time per room by 12 minutes.
- Addressed guest requests promptly, improving service response time significantly.
- Maintained inventory of cleaning supplies, ensuring optimal stock levels and cost savings.
Taking Care of Kids
Childcare
06.2010 - 08.2015
- Supervised children, ensuring safety and engagement, fostering social skills, and resolving conflicts.
Education
High School Diploma -
Austin high school
Chicago, IL06.2003
Skills
- Conflict management
- Quick service & fast food restaurant
- Loss prevention
- Equipment troubleshooting
- Van driver
- Process improvement
- Care plans
- Store opening and closing
- Caregiving
- Social media management
- Emergency management
- Cleaning
- Customer service
- Merchandise stocking
- EDI
- Security
- Business Development
- Driving
- Customer relationship management
- Writing skills
- Surveillance
- Janitorial experience
- Customer support
- Delivery driver experience
- Home health
- Upselling
Certification
- PERC Card
- EMT-B
- EMT License
- Class G Security
- Paramedic License
- Class D Security
- Driver's License
- Guard Card
Languages
Bilingual
Timeline
Transporter/Driver
Tower Mobility
10.2024 - 06.2025
Security Officer
Allied Universal BMO Harris Bank
04.2022 - Current
Cashier Team Lead
03.2019 - 05.2021
Cashier
Walmart
02.2017 - 11.2018
Housekeeping Room Attendant
Hilton Hotels Corporation
03.2014 - 10.2016
Taking Care of Kids
Childcare
06.2010 - 08.2015
Security Officer
GardaWorld Security
2022 - Current
High School Diploma -
Austin high school