Seeking a position in the customer service field that will permit me to display my excellent customer service skills
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
Pascagoula, MS
08.2019 - Current
Passionate about learning and committed to continual improvement.
Developed and maintained courteous and effective working relationships.
Warehouse Sorter
Amazon Warehouse
04.2018 - 03.2019
Protected materials for transport by correctly packaging products in boxes and crates.
Pulled orders quickly to maintain demanding productivity goals.
Guest Teacher
Kelly Services
03.2015 - 09.2019
Supporting the school during short term teacher absence
Updating student's attendance records
Providing students on feedback of their work
Writing up and leaving reports for teacher about student's conduct.
Customer Service Representative
Alorica
05.2015 - 10.2016
Determines requirements by working with individual customers
Answers customers inquires in an efficient manner
Maintains call center data base by entering information
Sells additional services by recognizing opportunities to up-sell accounts.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier and Customer Service
Raising Canes
04.2014 - 05.2015
Maintained high standards of customer service in a high volume fast paced environment
Mastered point of service computer system for automated ordering
Communicated clearly and positively with co-workers and management
Assisted Management with inventory and stock ordering.
Addressed customer needs and made product recommendations to increase sales.
Answered questions about store policies and addressed customer concerns.
Education
Diploma -
Moss Point High School
Point, MS
05.2019
Associate of Arts - Early Childhood Education
MGCC
Gautier, MS
05.2012
Skills
Excellent Interpersonal Skills
Customer Focused and Problem Solving
Data Entry
Listening and Following Directions
Building Relationships
Lesson plan administration
Student empowerment
Substitute teaching
Resource Utilization
Additional Information
6 years of experience in various fields of customer service relations, 4 months of experience in a call center, 2 years in a commercial establishment, 4 years in the school system, 9 years of experience in a daycare facility, I am a self-motivator