Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

Lakeva Nettles

Pascagoula,MS

Summary

Seeking a position in the customer service field that will permit me to display my excellent customer service skills

Overview

10
10
years of professional experience

Work History

Delivery Driver

DoorDash
Pascagoula, MS
08.2019 - Current
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.

Warehouse Sorter

Amazon Warehouse
04.2018 - 03.2019


  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Pulled orders quickly to maintain demanding productivity goals.

Guest Teacher

Kelly Services
03.2015 - 09.2019
  • Supporting the school during short term teacher absence
  • Updating student's attendance records
  • Providing students on feedback of their work
  • Writing up and leaving reports for teacher about student's conduct.

Customer Service Representative

Alorica
05.2015 - 10.2016
  • Determines requirements by working with individual customers
  • Answers customers inquires in an efficient manner
  • Maintains call center data base by entering information
  • Sells additional services by recognizing opportunities to up-sell accounts.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Cashier and Customer Service

Raising Canes
04.2014 - 05.2015
  • Maintained high standards of customer service in a high volume fast paced environment
  • Mastered point of service computer system for automated ordering
  • Communicated clearly and positively with co-workers and management
  • Assisted Management with inventory and stock ordering.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.

Education

Diploma -

Moss Point High School
Point, MS
05.2019

Associate of Arts - Early Childhood Education

MGCC
Gautier, MS
05.2012

Skills

  • Excellent Interpersonal Skills
  • Customer Focused and Problem Solving
  • Data Entry
  • Listening and Following Directions
  • Building Relationships
  • Lesson plan administration
  • Student empowerment
  • Substitute teaching
  • Resource Utilization

Additional Information

6 years of experience in various fields of customer service relations, 4 months of experience in a call center, 2 years in a commercial establishment, 4 years in the school system, 9 years of experience in a daycare facility, I am a self-motivator

Personal Information

Title: Customer Service Representative - Alorica

Timeline

Delivery Driver

DoorDash
08.2019 - Current

Warehouse Sorter

Amazon Warehouse
04.2018 - 03.2019

Customer Service Representative

Alorica
05.2015 - 10.2016

Guest Teacher

Kelly Services
03.2015 - 09.2019

Cashier and Customer Service

Raising Canes
04.2014 - 05.2015

Diploma -

Moss Point High School

Associate of Arts - Early Childhood Education

MGCC
Lakeva Nettles