Lakeya Booker
Atlanta,GA
Summary
Skilled in HRIS software and effective communication, I enhanced employee retention by 50% at Accenture, leveraging my expertise in recruiting and training. My strategic approach to workflow efficiency and conflict resolution drove significant improvements in productivity and client satisfaction, showcasing my business acumen and leadership in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Branch Supervisor
Jibe Staffing
Atlanta, GA
04.2022 - 03.2024
- Resolve all customer issues and facilitate new accounts development and recommend appropriate staffing techniques
- Develop professional relationships with all customer contacts
- Implement all required safety programs and provide required training to employees to enhance operation and supervise efficient working of all employees
- Assist branch manager to provide optimal customer services to client, associates and employees
- Coordinate with client and assist with new hire walk-throughs
- Supervise efficient working of staff and maintain smooth workflow
- Prepare and ensure maintenance of service staff schedule and perform audit on branch activities and prepare required reports
On-site Supervisor
Axiom Staffing Group
Kennesaw, GA
03.2021 - 12.2023
- Administer payroll for 35 production staff members.
- Facilitated recruitment efforts, conducting interviews and performance evaluations.
- Provided coaching and feedback to enhance team performance.
- Conducted new hire training sessions to introduce company policies.
- Utilize Kronos and HRIS systems to track and manage employee attendance and time records.
- Monitored employee performance, providing feedback as needed to improve overall productivity.
- Resolved conflicts between personnel and customers efficiently.
Billing & Payroll Specialist
Jibe Staffing
Atlanta, GA
01.2022 - 04.2022
- Increased on-time payroll submissions to 100% by proactively communicating with department managers and associates
- Process weekly payroll for 750+ temporary/nonexempt associates for 6 Jibe Staffing branches
- Spearheaded a new process which in turn reduced payroll errors by 10%; advised each Jibe Staffing branch to utilize a paycheck sign out sheet for associates
- Manage employee status changes, analysis of payroll and employee expenses, reporting, quarter-end/year-end audits, and research related to payroll processing while ensuring accuracy
- Boosted branch efficiency by optimizing staff workflows and schedules
- Enhanced safety compliance through rigorous training and program implementation
- Fostered strong customer relationships to support robust account growth
- Guided team to excel in service delivery, ensuring high client satisfaction
- Reconcile payroll deposits, tax withholdings, wage garnishments, and voluntary deductions
- Collaborate with other accounting department staff during ongoing billing cycles to ensure the timely submission of billing reports
Recruiter/Staffing Specialist
Jibe Staffing
Atlanta, GA
09.2021 - 01.2022
- Organized and optimized the onboarding process for over 300 candidates.
- Increased employee retention by 50%, reducing hiring costs and boosting ROI through effective screening.
- Scheduled up to 15 daily interviews, managing all related administrative tasks.
- Facilitated professional development meetings, presenting process updates to staff.
- Collaborated with managers and employees to ensure clear communication of performance goals.
- Conducted in-depth interviews with top candidates to assess skills and fit.
Customer Service Representative
Accenture/Maryland Department of Labor, Division of Unemployment Insurance
Baltimore, MD
03.2021 - 09.2021
- Welcomed and assisted inbound callers, enhancing customer satisfaction and program understanding.
- Guided claimants through filing processes, improving accuracy and reducing processing times.
- Trained new hires, aligning their skills with departmental goals and increasing team efficiency.
- Served as an expert on Maryland’s unemployment insurance, providing accurate information.
Human Resources Associate
Accenture/Tennessee Department of Human Resources (DHS)
Nashville, TN
12.2020 - 03.2021
- Organized and streamlined onboarding for 300+ candidates, enhancing recruitment efficiency
- Increased employee retention by 50%, reducing hiring costs and boosting ROI through effective screening
- Scheduled up to 15 daily interviews, managing all related administrative tasks
- Facilitated professional development meetings, presenting process updates to staff
- Collaborated with managers and employees to ensure clear communication of performance goals
- Manage payroll for 35 production staff, ensuring precise and timely payments
- Conduct recruitment, interviews, and performance evaluations, enhancing team quality
- Supervise staff, providing coaching and feedback to meet productivity and quality standards
- Lead new hire training and orientation, clearly communicating policies and benefits
- Utilize Kronos and HRIS systems to track and manage employee attendance and time records
- Welcomed and assisted inbound callers, enhancing customer satisfaction and program understanding
- Guided claimants through filing processes, improving accuracy and reducing processing times
- Trained new hires, aligning their skills with departmental goals and increasing team efficiency
- Served as an expert on Maryland's unemployment insurance, providing clear and accurate information
- Supported HR Director with personnel matters, ensuring smooth operations and compliance
- Managed employee database and files, enhancing data accuracy and accessibility
- Responded to employee inquiries, improving customer service and satisfaction
- Handled benefit administration, aiding employees with enrollments and changes
- Utilized Accent/LexisNexis for work orders and account updates, streamlining processes
Education
Associate of Arts (AA) - Human Services
Ohio Christian University
11.2024
Skills
- HRIS software
- Microsoft Office
- QuickBooks
- Prospecting
- Recruiting
- Training and leadership
- Orientation
- Workflow Efficiency
- Office Management
- Business Acumen
- Effective communication
- Strategic negotiation
- Performance Management Software
- Conflict resolution
- HR Policies and Regulations
Certification
- HIPPA
- Bloodborne Pathogens
Timeline
Branch Supervisor
Jibe Staffing
04.2022 - 03.2024
Billing & Payroll Specialist
Jibe Staffing
01.2022 - 04.2022
Recruiter/Staffing Specialist
Jibe Staffing
09.2021 - 01.2022
On-site Supervisor
Axiom Staffing Group
03.2021 - 12.2023
Customer Service Representative
Accenture/Maryland Department of Labor, Division of Unemployment Insurance
03.2021 - 09.2021
Human Resources Associate
Accenture/Tennessee Department of Human Resources (DHS)
12.2020 - 03.2021
Associate of Arts (AA) - Human Services
Ohio Christian University
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