Lakeya Davis
Nashville,AR
Summary
Dynamic customer service professional with extensive experience at Charlie's Thriftway, excelling in training and mentoring cashiers. Proven track record in cash handling and issue resolution, enhancing customer satisfaction and operational efficiency. Recognized for fostering positive shopping experiences and maintaining accurate cash drawer balances through diligent practices.
Overview
21
21
years of professional experience
Work History
Specialized Customer Service Representative
Walgreens Remote
02.2020 - 08.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while ensuring customer satisfaction and maintaining quality standards.
- Assisted in training new staff on company policies and customer service protocols.
- Developed and maintained positive relationships with customers to enhance retention rates.
- Implemented process improvements that streamlined service delivery and reduced response times.
- Led initiatives aimed at improving overall customer experience through targeted strategies and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Lead Cashier
Charlie's Thriftway
10.2010 - 12.2019
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service best practices.
- Implemented improved checkout procedures, enhancing customer satisfaction and reducing wait times.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Conducted regular audits of cash handling processes to ensure compliance with company policies.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
Customer Service Manager
Rab's Fashion
02.2001 - 06.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent counting and reconciliation.
- Assisted customers with product inquiries, ensuring exceptional service and satisfaction.
- Collaborated with team members to streamline checkout procedures, enhancing overall workflow.
- Trained new cashiers on operational protocols and customer service best practices.
- Identified and resolved customer issues promptly to maintain a positive shopping experience.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor's of Science
University Of Arkansas Hope Arkansas
Hope Ar Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL02.2020
Skills
- Training and coaching
- Customer assistance
- Training and mentoring
- Point of sale operation
- Cashier training
- Manager support
- Cash handling
- Issue resolution
- Dependability
- Cash drawer reconciliation
- Workflow coordination
- Dispute mediation
- Schedule coordination
- Store policies enforcement
- Opening and closing procedures
- Staff training
- Employee scheduling
- Cash handling expertise
- POS system proficiency
- Positive attitude
- Problem-solving
- Product knowledge
- Team leadership
Timeline
Specialized Customer Service Representative
Walgreens Remote
02.2020 - 08.2021
Lead Cashier
Charlie's Thriftway
10.2010 - 12.2019
Customer Service Manager
Rab's Fashion
02.2001 - 06.2010
Bachelor's of Science
University Of Arkansas Hope Arkansas
Associate of Science - Healthcare Management
Ultimate Medical Academy