Overview
Work History
Education
References
Timeline
Generic

Lakeya Francis

Queens,NY

Overview

8
8
years of professional experience

Work History

JASA Roy Reuther Older Adult Center

Internship
Far Rockaway, NY
09.2023 - Current
  • Organized and led activities such as bingo, puzzles, exercise videos and arts and crafts.
  • Provided companionship to those who desired it during recreational activities.
  • Assisted in meal distribution in the center.
  • Member of the Queens outreach committee.
  • Assisted clients with section 8, snap applications and recertification's.
  • Writing and entering case notes in Peer Place.
  • Answered phone calls and emails to provide timely responses.

People Care

Home Health Aid
Queens, NY
06.2022 - Current
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Assisted in ambulation and exercise routines for clients.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Victoria Secret

Assistant Manger
Brooklyn, NY
10.2016 - 02.2020
  • Managed and supervised day-to-day operations including scheduling shifts, assigning tasks.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Maintained a safe working environment by enforcing safety regulations.

Housing Works

Internship
Brooklyn, NY
09.2018 - 05.2019
  • Assisted clients in applying for public benefits such as Section 8 vouchers or rental assistance programs.
  • Conducted intakes and assessments of clients to determine housing needs.
  • Developed individualized service plans for each client based on assessment results.
  • Participated in weekly staff meetings to discuss caseloads and strategies for best serving clients' needs.
  • Assisted with identifying potential resources for affordable housing opportunities.
  • Prepared detailed reports on client interactions, progress made, and outcomes of interventions.
  • Facilitated workshops on budgeting, credit repair, and other topics related to successful independent living.
  • Regularly conducted home visits to assess the safety of residences and provide support as needed.
  • Provided referrals to community organizations offering additional supportive services such as job training or substance abuse treatment.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Education

Bachelor of Science -

Medgar Evers College of The City University of New York
Brooklyn, NY
05-2024

Associate of Science -

Borough of Manhattan Community College of The City University of New York
New York, NY
05-2018

High School Diploma -

Secondary School For Journalism
Brooklyn, NY
06-2011

References

Fran Simon

Program Director

JASA Roy Reuther Older Adult Center

646-384-1581

Steven Loggins

Former Store Manager 

Solstice Sunglasses 

347-409-1052

Edvonne Clark

Former Coworker

Macys INC.

917-365-7150

Timeline

JASA Roy Reuther Older Adult Center

Internship
09.2023 - Current

People Care

Home Health Aid
06.2022 - Current

Housing Works

Internship
09.2018 - 05.2019

Victoria Secret

Assistant Manger
10.2016 - 02.2020

Bachelor of Science -

Medgar Evers College of The City University of New York

Associate of Science -

Borough of Manhattan Community College of The City University of New York

High School Diploma -

Secondary School For Journalism

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Lakeya Francis