Lakeya Francis
Queens,NY
Overview
8
8
years of professional experience
Work History
JASA Roy Reuther Older Adult Center
Internship
Far Rockaway, NY
09.2023 - Current
- Organized and led activities such as bingo, puzzles, exercise videos and arts and crafts.
- Provided companionship to those who desired it during recreational activities.
- Assisted in meal distribution in the center.
- Member of the Queens outreach committee.
- Assisted clients with section 8, snap applications and recertification's.
- Writing and entering case notes in Peer Place.
- Answered phone calls and emails to provide timely responses.
People Care
Home Health Aid
Queens, NY
06.2022 - Current
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted in ambulation and exercise routines for clients.
- Engaged patients in recreational activities such as reading books or playing games.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Victoria Secret
Assistant Manger
Brooklyn, NY
10.2016 - 02.2020
- Managed and supervised day-to-day operations including scheduling shifts, assigning tasks.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Organized weekly meetings with department heads to review progress on key objectives.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained a safe working environment by enforcing safety regulations.
Housing Works
Internship
Brooklyn, NY
09.2018 - 05.2019
- Assisted clients in applying for public benefits such as Section 8 vouchers or rental assistance programs.
- Conducted intakes and assessments of clients to determine housing needs.
- Developed individualized service plans for each client based on assessment results.
- Participated in weekly staff meetings to discuss caseloads and strategies for best serving clients' needs.
- Assisted with identifying potential resources for affordable housing opportunities.
- Prepared detailed reports on client interactions, progress made, and outcomes of interventions.
- Facilitated workshops on budgeting, credit repair, and other topics related to successful independent living.
- Regularly conducted home visits to assess the safety of residences and provide support as needed.
- Provided referrals to community organizations offering additional supportive services such as job training or substance abuse treatment.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Education
Bachelor of Science -
Medgar Evers College of The City University of New York
Brooklyn, NY05-2024
Associate of Science -
Borough of Manhattan Community College of The City University of New York
New York, NY05-2018
High School Diploma -
Secondary School For Journalism
Brooklyn, NY06-2011
References
Fran Simon
Program Director
JASA Roy Reuther Older Adult Center
646-384-1581
Steven Loggins
Former Store Manager
Solstice Sunglasses
347-409-1052
Edvonne Clark
Former Coworker
Macys INC.
917-365-7150
Timeline
JASA Roy Reuther Older Adult Center
Internship
09.2023 - Current
People Care
Home Health Aid
06.2022 - Current
Housing Works
Internship
09.2018 - 05.2019
Victoria Secret
Assistant Manger
10.2016 - 02.2020
Bachelor of Science -
Medgar Evers College of The City University of New York
Associate of Science -
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Secondary School For Journalism