Lakeya Hodge

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Measured patient pulse oximetry.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Oriented and trained new staff on proper procedures and policies.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Performed medical records management, including filing, organizing and scanning documents.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
• Followed appropriate procedures to minimize patient's exposure to radiation.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
• Taught patients about medications, procedures, and care plan instructions.
• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
• Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Implemented care and efficiency improvements to support and enhance office operations.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change. Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
• Maintained up-to-date knowledge of product and service changes.
• Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Recommended products to customers, thoroughly explaining details.

• Provided primary customer support to internal and external customers.

• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.