LaKeya Johnson-Smith
Pelzer,SC
Summary
My background includes diverse roles from Wardrobe Stylist to Medical Billing Supervisor, demonstrating exceptional communication and team leadership. Adept at revenue cycle management , I leveraged my skills at Shriners Hospital for Children to enhance patient experience and streamline billing processes. Achieved a significant improvement in patient satisfaction and financial counseling efficiency.
Overview
25
25
years of professional experience
Work History
Professional Wardrobe Stylist
BUNIQUE BOUTIQUE
05.2021 - Current
- Analyze trends to develop innovative concepts through online research, magazines, competitive shopping and runway styles.
- Select clothes that flatters the individual body type and capitalize on current trends While creating an experience of styling.
- Meet with clients to determine style requirements and budget.
City Letter Carrier
United States Postal Sevice
08.2019 - 05.2023
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Planned and cased mail in sequence of delivery for designated route.
Patient Access Specialist
Prisma Health
07.2019 - 05.2021
- Collected and entered patient HIPPA demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for triage and examination rooms.
Revenue Cycle Specialist
Shriners Hospital for Children
07.2013 - 03.2019
- Balanced and reconciled accounts.
- Contacted responsible parties for past due debt.
- Reached out to insurance companies to verify coverage.
Administrative Executive
S & R Investments, LLC
06.2009 - 11.2013
- Maintained protocol throughout routine work days and special events.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Identified communication channels to set roadmap to distribute information.
Medical Billing Supervisor
Lawrenceville GYN Clinic
09.2005 - 06.2009
- Confirmed backup and proper storage of sensitive information in event of data breach or outage.
- Enforced operational compliance with state and federal laws and Joint Commission standards.
- Scheduled patients in Medical Manager System.
Medical Coding and Billing Specialist
NPRC {Nardin Park Recovery Center}
02.2002 - 09.2005
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
Patient Support Specialist
Henry Ford Hospital
12.1999 - 02.2002
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Education
CNA - Nursing Assistance
2010
Certificate - Medical Billing And Coding
11.1999
Skills
- Client consultation
- Personal Shopping
- Medical Terminology
- Statistical Data Management
- Exceptional communication
- Handheld Device Operation
- Revenue Cycle Management
- Financial Counseling
- Staff Training and Development
- Accounts receivable management
- Team leadership and supervision
- Information confidentiality
- Travel Coordination
- Closet Organizing
Timeline
Professional Wardrobe Stylist - BUNIQUE BOUTIQUE
05.2021 - Current
City Letter Carrier - United States Postal Sevice
08.2019 - 05.2023
Patient Access Specialist - Prisma Health
07.2019 - 05.2021
Revenue Cycle Specialist - Shriners Hospital for Children
07.2013 - 03.2019
Administrative Executive - S & R Investments, LLC
06.2009 - 11.2013
Medical Billing Supervisor - Lawrenceville GYN Clinic
09.2005 - 06.2009
Medical Coding and Billing Specialist - NPRC {Nardin Park Recovery Center}
02.2002 - 09.2005
Patient Support Specialist - Henry Ford Hospital
12.1999 - 02.2002
Greenville Technical College - CNA, Nursing Assistance
Dorsey University - Certificate , Medical Billing And Coding