Lakeya Lawson
Long Island City,NY
Summary
Detail-oriented security professional with expertise in CCTV monitoring, public safety, and report preparation. Committed to ensuring safety protocols, addressing hazards, and fostering a secure environment.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Security Monitor
Urban Resource Institute
New York, NY
09.2024 - 05.2026
- Monitored facility security systems to ensure safety and compliance with protocols.
- Conducted regular surveillance rounds, identifying and addressing potential safety hazards.
- Documented incidents and prepared reports for management review, maintaining accurate records.
- Assisted in training new staff on security procedures and emergency response protocols.
- Participated in safety drills, reinforcing emergency preparedness among staff and residents.
- Responded promptly to alarms and disturbances, ensuring swift resolution of issues.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Identified violators and escorted departing personnel to guard against theft of property.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Participated in staff meetings, special events, and professional development activities.
- Trained new security personnel, leading to an increase in team efficiency and effectiveness.
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
Security Officer
Allied Universal Security
New York, NY
08.2024 - 11.2025
- Monitored premises to prevent unauthorized access and ensure safety protocols compliance.
- Conducted regular patrols to identify potential hazards and enforce security measures.
- Responded promptly to alarms and emergencies, coordinating with local law enforcement when necessary.
- Prepared detailed incident reports and maintained accurate logs of daily activities.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Fostered positive relationships with clients and staff to enhance overall security presence.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Officer
Seal Security
New York, NY
11.2019 - 05.2022
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Utilized surveillance systems effectively to monitor activities and deter criminal behavior.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Inventory Control Specialist
Hanky Panky
Jamaica, NY
08.2013 - 05.2019
- Monitored inventory levels to ensure optimal stock availability and minimize disruptions.
- Implemented inventory tracking systems, enhancing accuracy and reducing discrepancies.
- Analyzed stock movements to identify trends and optimize replenishment strategies.
- Coordinated cycle counts, ensuring compliance with company standards and improving inventory accuracy.
- Used equipment like forklifts and pallet jacks to move inventory.
- Led cross-functional meetings to address inventory challenges, facilitating timely resolutions and continuous improvement initiatives.
- Collaborated with purchasing team to align inventory levels with sales forecasts, driving operational effectiveness.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Built strong vendor relationships for timely goods and materials deliveries.
- Coordinated cross-functional teams during physical inventories, ensuring accurate counts while minimizing disruption to daily operations.
Fountain Worker
Friendly's Restaurant
North Babylon, NY
04.2011 - 06.2013
- Prepared and served a variety of ice cream desserts, ensuring product quality and customer satisfaction.
- Operated fountain equipment efficiently, maintaining cleanliness and adherence to health standards.
- Collaborated with team members to streamline service processes during peak hours, enhancing overall efficiency.
- Trained new employees on operational procedures and customer service protocols, fostering a productive work environment.
- Implemented inventory management practices to minimize waste and optimize stock levels for supplies and ingredients.
- Assisted in creating promotional displays for seasonal offerings, increasing customer engagement and sales opportunities.
- Monitored equipment performance regularly, identifying maintenance needs to prevent service disruptions and maintain safety standards.
- Resolved customer complaints promptly, utilizing effective communication skills to ensure positive experiences.
- Supported team members during busy periods by stepping in to assist with various duties as needed.
- Contributed ideas for menu updates based on popular trends or seasonally available ingredients.
- Performed routine maintenance on equipment to ensure smooth operation and reduce downtime due to malfunctions.
Sales Associate
Bath & Body Works
Bay Shore, NY
10.2009 - 05.2011
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Assisted in visual merchandising, ensuring displays aligned with brand standards and seasonal promotions.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols.
- Collaborated with team members to meet sales goals through effective communication and product knowledge sharing.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Receptionist
Stony Brook University Hospital
Stony Brook, NY
06.2010 - 09.2010
- Managed patient check-in processes, ensuring efficient and friendly service.
- Coordinated appointment scheduling for multiple departments to optimize workflow.
- Maintained accurate records in electronic health systems for patient information.
- Assisted patients with inquiries, providing clear and timely information.
- Trained new staff on reception protocols and hospital policies to ensure consistency.
- Implemented improvements in front desk operations to enhance patient experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw daily reception activities, ensuring compliance with hospital standards and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
High School Diploma -
Brooklyn Adult Learning Center
Brooklyn, NY01.2014
Skills
- Observation
- CCTV monitoring
- Public safety awareness
- Patrolling techniques
- Rule enforcement
- Report preparation
- Detail orientation
- Customer service
- Teamwork and collaboration
- Teamwork
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking
- Computer skills
- Critical thinking
- Active listening
- Patrolling
Certification
Active Security license
Fireguard card F02 for shelters
Life and Safety Coordinator F80
Timeline
Security Monitor
Urban Resource Institute
09.2024 - 05.2026
Security Officer
Allied Universal Security
08.2024 - 11.2025
Security Officer
Seal Security
11.2019 - 05.2022
Inventory Control Specialist
Hanky Panky
08.2013 - 05.2019
Fountain Worker
Friendly's Restaurant
04.2011 - 06.2013
Receptionist
Stony Brook University Hospital
06.2010 - 09.2010
Sales Associate
Bath & Body Works
10.2009 - 05.2011
High School Diploma -
Brooklyn Adult Learning Center