Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

LAKEYA MAYNARD

Harrisburg,PA

Summary

Adept at complaint resolution and money handling, I excelled as a Customer Service Representative at Faulkner Collision, enhancing customer satisfaction through efficient process improvements. My proactive approach and ability to swiftly address and resolve inquiries, coupled with a knack for fostering positive client relations, significantly contributed to operational excellence.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Faulkner Collision
02.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

Benecard PBF
08.2018 - 01.2022

Scanning incoming prescriptions from outside customers. Processing payments for prescriptions.

  • Sought ways to improve processes and services provided.

Customer Service Representative

Abel Personnel
02.2018 - 08.2018

Answering incoming calls from customers requesting information about their drive license and registration for their vehicles.

Customer Service Representative

Office Team Employment Agency
11.2014 - 01.2018

Answering incoming calls for a skincare company. Taking payments for all products purchased.

Customer Service Representative

Department of Transportation
01.2000 - 09.2014

Worked throughout the department assisting in different areas.

Assisting customers at the public counter renewing and issuing registration cards and plates.

Transferring out of state titles into PA.

Processing applications for new inspection stations in PA.



Education

High School Diploma -

HARRISBURG HIGH SCHOOL
Harrisburg, PA
06-1997

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Money handling

Timeline

Customer Service Representative

Faulkner Collision
02.2022 - Current

Customer Service Representative

Benecard PBF
08.2018 - 01.2022

Customer Service Representative

Abel Personnel
02.2018 - 08.2018

Customer Service Representative

Office Team Employment Agency
11.2014 - 01.2018

Customer Service Representative

Department of Transportation
01.2000 - 09.2014

High School Diploma -

HARRISBURG HIGH SCHOOL
LAKEYA MAYNARD