La'Keya Randall
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling while also processing a strong background in accounting and finance. Ready to bring over 20 years of relevant work experience to your team.
Overview
24
24
years of professional experience
Work History
Patient Service Representative
Ascension St Agnes Imaging Center
02.2025 - Current
- Greeting patients and visitors, checking them in & out and obtaining necessary documentation
- Scheduling patients for various imaging studies such as mammograms, cts, ultrasounds, etc
- Obtaining and verifying insurance authorization/precertification
- Completing medical records release requests
- Handling a high-volume of incoming calls from patients, providers, insurance companies, etc
- Processing requests for special accommodations for patient visits such as wheelchairs, translators, etc
- Entering, reviewing and submitting charges for patient procedures and services
- Collecting co-payments and reconciling daily reports and deposits for accuracy
- Informing patients of prep and contraindications for the study they're having done
- Contacting physician/s offices to have orders/referrals sent and/or corrected
- Mailing patients and physician's office patient's results
- Providing general office and clerical support
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Licensed Life & Health Insurance Broker
Neat Management
01.2018 - Current
- Identifying client's needs to match them with the insurance products best suited for them
- Staying up to date on all current insurance laws and regulations
- Knowing what products are unique to specific states
- Staying current on anti-money laundering strategies
- Collecting payments from clients
- Delivering policies to clients
- Ordering para-med exams
- Field underwriting
Personal Assistant/Program Coordinator
Center For Hope
06.2023 - 07.2024
- Coordinating calendar appointments, scheduling meetings, booking travel and accommodations
- Managing incoming and outgoing communications including emails, phone calls, and other forms of communication.
- Organizing and booking events or special projects and ordering food/catering needs for events
- Performing tasks as assigned to support the Director's personal and professional life.
- Performing personal and professional errands as needed
- Performing all job duties from a remote workspace
- Additional duties as assigned
- Taking meeting minutes
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Fiscal Technician
City of Baltimore - Department of Public Works
02.2019 - 12.2022
- Creating requisitions for the procurement of goods and services
- Initiating the creation of Master Blanket Purchase Orders
- Creating receipts for received goods and services
- Managing contracts and purchase orders to ensure there is adequate funding
- Collaborating with field offices to correct any issues that may arise during the procurement of goods or services
- Collaborating with Accounts Payables to ensure vendors are paid in a timely manner
- Point of contact to have users granted access to citibuy
- Collaborating with Bureau of Procurement to ensure the accuracy of master blanket purchases orders, release purchases orders and change orders
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Provided expert guidance on fiscal matters to cross-functional teams, ensuring sound decision-making based on accurate financial data.
Accounting Assistant III
City of Baltimore- Department of Transportation
09.2017 - 02.2019
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Creating Expenditure Authorizations (EAs) & Purchase Orders (POs) for the purchases of goods and services
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Ordering mobile devices, laptops & tablets for DOT employees and tracking the usage and maintenance/repair
- Acted as a liaison for all departments within DOT and managed their telephone related needs.
Accounting Assistant III
City of Baltimore- Department of Payroll Services
06.2015 - 09.2017
- Making adjustments to employee's payroll
- Processing Out of Title payments
- Adjusting employee's leave balances
- Processing manual payroll
- Tracking and Logging Employee's Time & Attendance
- Processing off cycle (emergency) checks
- Monitoring the city's "E-time Issues" mailbox to timely catch, respond to and resolve any issues with an employee's pay.
- Distributing Paychecks and Paystubs to designated pick up person for each agency.
Accounting Assistant II
City of Baltimore-Treasury Management Department
03.2005 - 06.2015
- Posting expenditures, revenues & disbursements to journals.
- Preparing Payroll and Treasury Reports.
- Placing stop payments on checks & creating direct payment orders for checks to be reissued and invoice payments.
- Reconciling & balancing accounts and inventory records.
- Issuing checks to vendors and constituents, providing quality customer service.
- Reviewing Documents for legal sufficiency.
- Processing mail and operating postage machine.
- Filing financial statements and maintaining book sign-out log.
- Placing the City Seal on official documents once they've obtained Board Of Finance approval
Accounting Assistant I
City of Baltimore _Finance Parking Fines Section
12.2002 - 03.2005
- Responding to written customer correspondence in an efficient and timely fashion
- Handling customer phone inquiries on a multi-lined switchboard.
- Collaborating with the Maryland Motor Vehicles Administration to ensue City & State laws were enforced.
- Transferring and redistributing funds to ensure that customer accounts were properly credited and closed out.
- Processing and disturbing refunds due to clients in a timely fashion.
- Training Call-center staff on how to properly handle our calls in preparation for our call volume to be transferred to the call center.
- Printing bills and processing payments.
- Maintaining an alpha numeric filing system.
- Assisting customers with disputing parking and redlight camera citations
Establishment Team Assistant
Baltimore City Office of Child Support Enforcement
01.2001 - 01.2002
- Entering court orders onto Child Support Enforcement System (CSES) based on 75 cases per day caseload.
- Formatting cases to be forwarded to the courthouse for Judge's signature and awaiting return of the True Test Co
- Generating Earnings & Health Insurance Withholdings Orders to be sent to the employer of the absentee parent.
- Generating orders for the reimbursement of genetic testing cost.
- Accessing Motor Vehicle Administration systems to assist in the locating process of the absentee parent.
- Verifying employment status of the custodial and non-custodial parent.
- Entering detailed case notes onto the system for next worker reviewing case.
- Maintaining an efficient filing system.
Education
Massage Certificate of Completion - Massage Therapy
Baltimore School of Massage
Linthicum, MDHigh School Diploma - Business Administration
Edmondson-Westside High School
Baltimore, MDSkills
- Calender/Schedule Management
- Multitasking and Prioritizing
- Microsoft Word/Excel/PowerPoint
- Medical Terminology
- Operating office equipment
- Payroll procedures
- Taking inventory
- Data Entry
- EMR and EPW
- HIPAA compliance
- Insurance verification
- Patient confidentiality
Timeline
Patient Service Representative
Ascension St Agnes Imaging Center
02.2025 - Current
Personal Assistant/Program Coordinator
Center For Hope
06.2023 - 07.2024
Fiscal Technician
City of Baltimore - Department of Public Works
02.2019 - 12.2022
Licensed Life & Health Insurance Broker
Neat Management
01.2018 - Current
Accounting Assistant III
City of Baltimore- Department of Transportation
09.2017 - 02.2019
Accounting Assistant III
City of Baltimore- Department of Payroll Services
06.2015 - 09.2017
Accounting Assistant II
City of Baltimore-Treasury Management Department
03.2005 - 06.2015
Accounting Assistant I
City of Baltimore _Finance Parking Fines Section
12.2002 - 03.2005
Establishment Team Assistant
Baltimore City Office of Child Support Enforcement
01.2001 - 01.2002
Massage Certificate of Completion - Massage Therapy
Baltimore School of Massage
High School Diploma - Business Administration
Edmondson-Westside High School
Similar Profiles
CASSIA C. HALLUMSCASSIA C. HALLUMS
Registered Nurse at Ascension St. Agnes HospitalRegistered Nurse at Ascension St. Agnes Hospital
Shaunice BushShaunice Bush
Patient Access Representative at Ascension St AgnesPatient Access Representative at Ascension St Agnes
Derrell D. McDonaldDerrell D. McDonald
Patient Care Technician at Ascension St. Agnes HospitalPatient Care Technician at Ascension St. Agnes Hospital
Kathryn ZimmermanKathryn Zimmerman
PSR - Patient Service Representative /Customer Service Representative at Cooper Health SystemPSR - Patient Service Representative /Customer Service Representative at Cooper Health System
Jana WilliamsJana Williams
Patient Service Representative II/Customer Service Representative at Arise PlatformPatient Service Representative II/Customer Service Representative at Arise Platform