Lakeydra Dillard
Summary
Proven leader at McDonald's with a track record of enhancing team performance and customer satisfaction. Excelled in decision-making and cash handling, mentoring staff to exceed standards. Fostered a culture of excellence and effective problem-solving, achieving significant improvements in service quality.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's Restaurant
02.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
Shift Manager
McDonald's
01.2001 - 01.2023
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Bachelor of Science - Restaurant Operations Leadership Practices
Hamburger University
Chicago, IL10-2011
High School Diploma -
Wheatley High School
Houston, TX08-1996
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Accomplishments
- manages a team of over 15 staff members.
- Trained and mentored over 20 employees.
- Exceeded monthly store sales goals 12 months in a row.
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Northstar Digital Literacy By Wesley Community Center [Microsoft Word office 2016, Microsoft Excel Office 2016, Microsoft Powerpoint Office2016 and Windows 10] March 2024
Languages
Catalan
Timeline
Shift Manager
McDonald's Restaurant
02.2023 - Current
Shift Manager
McDonald's
01.2001 - 01.2023
Bachelor of Science - Restaurant Operations Leadership Practices
Hamburger University
High School Diploma -
Wheatley High School
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