Lakeyia Robinson
Dallas
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
5
5
years of professional experience
Work History
Administrative Office Manager
New Direction Home Healthcare
11.2024 - 05.2025
- Used codes to document patient information such as diagnoses, procedures, treatments, and services.
- Updated reports, managed accounts, and generated reports for company database.
- Followed and enforced the Health Insurance Portability and Accountability Act (HIPAA) to protect patient privacy.
- Managed day-to-day operations of a busy office environment, including scheduling appointments and ordering supplies.
- Proficiently handled confidential information in accordance with company policies and procedures.
- Established positive working relationships with internal departments and external customers and vendors.
- Scheduled and supervised the work of staff, providing guidance and feedback to ensure productivity and high-performance standards.
- Performed supervisory visits to patient’s homes.
Insurance Agent
Afni
04.2024 - 11.2024
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
- Used company software to analyze customer coverage needs, write quotes, and issue policies.
- Interpreted insurance policies and explained coverage to clients.
- Accurately processed payments from customers for policy premiums and other fees associated with the policy.
Patient Access Representative
Complex Care Solutions
10.2023 - 02.2024
- Maintained accurate records of patient interactions, including notes on billing concerns, insurance policies, medical procedures and other related topics.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Utilized problem-solving techniques to resolve customer complaints and issues quickly and efficiently.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Greeted and assisted patients with check-in procedures.
Collections Agent
Genpact LLC
05.2020 - 12.2022
- Successfully handled high-volume calls from delinquent customers.
- Provided excellent customer service while following collections procedures.
- Assisted customers with making payments via credit cards or electronic transfers.
- Provided detailed reports to management regarding collection activities.
- Developed strong communication skills to negotiate payment plans with customers.
- Utilized problem solving techniques to resolve customer disputes quickly and efficiently.
- Created monthly metrics reports that tracked progress towards goals.
- Negotiated with customers to reach payment agreements.
Education
A.S.N - Nursing
Dallas College
Dallas, Tx05-2026
Health Professions Recruitment and Exposure Program
UT Southwestern
Dallas, TxHigh School Diploma - undefined
DeSoto High School
DeSoto, Tx05.2019
Skills
- Administrative support
- Telephone Etiquette
- Meets tight deadlines
- Healthcare management
- Scheduling
- Organizational Skills
- Data Management
- Excellent Communication
- Claims
- Document management
- Detail Oriented
- Account Reconciliation
- Medical Billing and Coding
- Customer Service Management
- HIPAA Knowledge
- FDCPA Knowledge
- Skip tracing proficiency
- Proficient typing skills
- Experienced with Microsoft Office applications
- Multitasking
- Electronic medical records (EMR) systems
LANGUAGES
English
Timeline
Administrative Office Manager
New Direction Home Healthcare
11.2024 - 05.2025
Insurance Agent
Afni
04.2024 - 11.2024
Patient Access Representative
Complex Care Solutions
10.2023 - 02.2024
Collections Agent
Genpact LLC
05.2020 - 12.2022
High School Diploma - undefined
DeSoto High School
A.S.N - Nursing
Dallas College
Health Professions Recruitment and Exposure Program
UT Southwestern
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