Lakeysha George
Detroit,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Childcare Provider
State of Michigan Department of Human Services
Detroit, MI
06.2019 - Current
- Maintained daily records of activities, behaviors, meals and naps.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
Line Operator
Ford
Dearborn, MI
11.2014 - 05.2019
- Followed detailed instructions from supervisors when performing tasks on the line.
- Collaborated with team members to develop strategies for improving efficiency of line operations.
- Trained new employees on how to properly use machines, follow safety protocols.
- Operated multiple pieces of equipment simultaneously during peak times of operation.
- Read and understood job orders to meet specific product specifications, including acceptable tolerances, general specifications and required production sequences.
Manager
Harbortown Market
Detroit, MI
03.2010 - 11.2014
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
GED -
State of Mi
Detroit, MI03-2009
Skills
- Problem-solving abilities
- Conflict Resolution
- Inbound and Outbound Calling
- Customer Service
- Medical terminology knowledge
- Complaint Handling
- Professional telephone demeanor
Timeline
Childcare Provider
State of Michigan Department of Human Services
06.2019 - Current
Line Operator
Ford
11.2014 - 05.2019
Manager
Harbortown Market
03.2010 - 11.2014
GED -
State of Mi