Lakeysha Nicole Dozier
Ft. Mitchell
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in customer service, multitasking, and time management. Experienced Passport Processing Officer with expertise in document verification and application processing. Recognized for high productivity and effective communication skills in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Post Office Passport Clerk
United States post office
Sunrise, US
08.2018 - 05.2024
- Processed passport applications for citizens, ensuring compliance with regulations.
- Processed passport applications according to established guidelines.
- Processed passport applications by reviewing documents and collecting fees to ensure compliance with regulations.
- Verified applicant identities through documentation and biometric data collection.
- Conducted interviews to gather additional information for complex applications.
- Provided information to customers regarding passport procedures, forms, and requirements.
- Maintained accurate records and files pertaining to passport applications.
- Ensured compliance with laws and regulations related to passport services.
- Provided guidance and assistance to customers in filling out forms correctly.
- Ensured that all customer interactions were handled professionally and courteously.
- Operated point-of-sale system for accurate and efficient processing of money orders, contributing to seamless customer transactions.
- Maintained accurate records of received cash payments, checks, and credit card transactions.
- Performed data entry tasks to enter applicant information into the system accurately.
- Scanned application materials into the system for further processing.
- Participated in training sessions on new technologies used for passport processing purposes.
- Optimized area coverage by setting and adjusting effective schedules.
- Identified and flagged fraudulent documents during application review to maintain integrity of passport issuance process.
Warehouse Worker
Drive DeVilbiss Healthcare
Atlanta, US
08.2017 - 08.2018
- Monitored inventory levels and placed replenishment orders to maintain stock levels.
- Created packing slips and invoices for outgoing shipments, ensuring accurate documentation for timely delivery.
- Reviewed customer orders to ensure the accuracy of the product, quantity, and pricing.
- Resolved discrepancies in order processing through effective coordination with customers and vendors, enhancing order accuracy.
- Created purchase orders for suppliers based on customer requirements.
- Processed daily invoices for payment, verifying billing information to maintain financial integrity.
- Generated reports on order history and inventory levels requested by management team.
VA Certifying Official
Hillsborough Community College
Ybor City, US
05.2012 - 08.2017
- Enhanced customer satisfaction by implementing creative problem-solving strategies.
- Boosted customer satisfaction by resolving issues through knowledgeable, friendly service.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Applied effective telephone etiquette to manage customer calls, successfully addressing difficult situations.
- Approached customers and engaged Engaged customers in conversation to foster rapport and connection. through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other and students.
Staff Sergeant
United States Air Force (AF)
Eglin Village, US
01.1997 - 12.2010
- Non-Commissioned Officer of the United States Air Force.
- Supervised daily shipping, handling, and receiving to promote smooth operations within the warehouse.
- Supervised warehouse operations, enhancing accuracy and efficiency in processes.
- Supervised loading and unloading of materials from incoming trucks.
- Planned workflow and coordinated employee scheduling, optimizing performance to accommodate fluctuating workloads.
- Trained staff on material handling processes to reduce shipping times.
- Conducted training sessions for new employees, ensuring proper use of equipment and adherence to safety protocols.
- Developed and implemented safety policies and procedures for the warehouse.
- Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level management.
- Evaluated employee performance and prepared performance appraisals.
Education
Associate's degree - Medical Billing And Coding Administration
Hillsborough Community College
Tampa, FL06-2026
Some College - Criminal Justice
Hillsborough Community College
Tampa, FL09.2016
Skills
- Military experience
- Leadership and supervision
- Conflict resolution
- Microsoft Office suite
- Loss prevention strategies
- Interviewing skills
- Customer service
- Driving proficiency
- Writing and communication skills
- Logistics management
- Research and analysis
- Quality assurance practices
- Negotiation techniques
- Crisis intervention strategies
- Cash handling expertise
- Document verification
- Attention to detail
Additional Information
Upon separation of the Air Force, I took time to figure out my next career move as well as enroll in schooling. This was also time utilized for me to PCS (move my family).
Personal Information
Authorized To Work: US
Timeline
Post Office Passport Clerk
United States post office
08.2018 - 05.2024
Warehouse Worker
Drive DeVilbiss Healthcare
08.2017 - 08.2018
VA Certifying Official
Hillsborough Community College
05.2012 - 08.2017
Staff Sergeant
United States Air Force (AF)
01.1997 - 12.2010
Associate's degree - Medical Billing And Coding Administration
Hillsborough Community College
Some College - Criminal Justice
Hillsborough Community College