Quote
Summary
Overview
Skills
Websites
Education
Work History
Work Availability
Work Preference
Timeline
Barista
LAKEYSHA SHINGLER

LAKEYSHA SHINGLER

Washington,DC

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

Customer-focused support professional with 13+ years of experience delivering high-quality customer service, administrative support, and operational coordination in fast-paced environments, fully prepared for remote work. Known for strong communication, accuracy, and problem-solving skills in both in-person and virtual settings. Proven ability to manage high-volume requests, resolve customer issues efficiently, and support business operations while maintaining professionalism and empathy. Well-equipped to excel in fully remote customer support roles with a dedicated home workspace and proficiency in digital communication tools.

Overview

11
11
years of professional experience

Skills

  • Customer Support
  • Issue Resolution
  • Email Support
  • Phone Support
  • CRM-Based Support
  • Data Entry
  • Documentation Accuracy
  • Conflict Resolution
  • De-escalation
  • Active Listening
  • Customer Retention
  • Time Management
  • Multitasking
  • Remote Communication
  • Virtual Support
  • Digital Workflow Organization
  • Administrative Support
  • Operational Support
  • Microsoft Office Suite Proficiency
  • Attention to Detail
  • Empathy
  • Professional Communication
  • Inventory Tracking
  • Sample Tracking
  • Payroll Processing
  • Data Confidentiality
  • Quality Assurance
  • Compliance
  • Remote Team Collaboration

Websites

Education

Certification in Hospitality Management and Tourism - undefined

University of the District of Columbia

Work History

Sample Librarian / Project Coordinator

Holly Hunt
Washington, DC
11.2020 - Current
  • Coordinate 300+ monthly requests from clients, designers, and internal teams, ensuring accurate fulfillment and timely follow-up through organized digital systems.
  • Manage inventory and sample tracking across 15+ vendors while maintaining data accuracy and organization in digital databases.
  • Process pricing inquiries, reservations, and order requests with meticulous attention to detail and documentation.
  • Support daily operations through administrative coordination, documentation, and workflow organization suitable for remote adaptation.
  • Improve internal systems to increase efficiency and reduce turnaround time, demonstrating problem-solving and process optimization skills.
  • Maintain organized digital records and communication channels to facilitate seamless remote collaboration with team members.

Customer Service Representative

Hilton Garden Inn
Washington, DC
10.2018 - 03.2020
  • Provided front-line customer support, assisting guests with inquiries, transactions, and service requests in a fast-paced hospitality environment.
  • Handled 50+ inbound calls daily while resolving billing issues and service concerns professionally and efficiently.
  • Escalated complex issues appropriately and followed up systematically to ensure complete resolution and customer satisfaction.
  • Collaborated with cross-functional teams to support customer satisfaction and smooth operations, developing strong interdepartmental communication skills.
  • Maintained detailed customer records and documentation, ensuring accuracy and compliance with company standards.

Payroll Assistant

First Class Workforce Solutions
Washington, DC
05.2016 - 10.2018
  • Processed payroll for 100+ employees with accuracy and confidentiality, handling sensitive financial information responsibly.
  • Entered timecard adjustments, wage updates, and employee information into internal systems with meticulous attention to detail.
  • Responded to payroll inquiries and supported onboarding documentation, providing clear explanations and assistance to employees.
  • Ensured compliance with internal procedures and data accuracy standards, maintaining organized digital records for audit readiness.
  • Developed strong data management and confidentiality skills applicable to remote administrative and support roles.

Guest Service Representative / Elite Specialist

Marriott International, Inc.
Arlington, VA
04.2007 - 01.2015
  • Resolved approximately 95% of guest issues on first contact through effective communication and systematic follow-up procedures.
  • Achieved consistent quality assurance scores, including multiple 100% QA ratings for exceptional service delivery.
  • Promoted to Elite Specialist based on outstanding performance and customer satisfaction results, demonstrating career advancement potential.
  • Trained and supported new team members to improve service delivery and maintain high standards of customer care.
  • Collaborated with internal departments to resolve guest needs efficiently, developing strong cross-functional teamwork skills.
  • Maintained detailed guest records and documentation systems, ensuring accurate information tracking and retrieval.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Timeline

Sample Librarian / Project Coordinator

Holly Hunt
11.2020 - Current

Customer Service Representative

Hilton Garden Inn
10.2018 - 03.2020

Payroll Assistant

First Class Workforce Solutions
05.2016 - 10.2018

Guest Service Representative / Elite Specialist

Marriott International, Inc.
04.2007 - 01.2015

Certification in Hospitality Management and Tourism - undefined

University of the District of Columbia