Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakeysha Swan

Akron,Ohio

Summary

Proven Manager with a track record of enhancing customer satisfaction and team performance at G One Stop Shop. Skilled in complex problem-solving and effective communication, demonstrated through resolving staff conflicts and developing key customer relationships. Excels in multitasking and maintaining high-quality service delivery, ensuring professional excellence in fast-paced environments. Deadline-oriented Tax Professional adept at quickly assessing customer needs, developing strategic plans and completing returns to maximize deductions and minimize liabilities. Pursuing role with tax preparation services organization. Successful tax professional focused on performance, customer service and compliance. Offering over Number years of expertise in reviewing annual reports, intangible tax and sales tax. Experienced in assisting with financial planning and analysis. Focused Job Title conducting face-to-face tax interviews. History of going above and beyond to exceed expectations. Detail-oriented Tax Preparer with Number years of experience in tax preparation for numerous entities. Expert in managing paperwork for tax returns, extensions, tax planning calculations and write-ups. Quick to build rapport with clients leading to long-term business relationships.

Overview

4
4
years of professional experience

Work History

Manager

G One Stop Shop
01.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager

Diamonds Realty & Tax Services
01.2021 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

STNA

American Personnel
01.2021 - 07.2023
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.
  • Enhanced patient comfort by providing compassionate and attentive personal care.

Education

Diploma -

Life Skills
Akron, OH
06.2003

Skills

  • HTeam Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Schedule Preparation
  • Financial Management
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Effective Communication
  • Problem Resolution
  • Positive Attitude
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Excellent Communication
  • Organizational Skills
  • Professionalism
  • Problem-solving abilities
  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Rent collection
  • Lease Renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff Management
  • Leasing and sales
  • Property tours and inspections
  • Eviction Procedures
  • Maintenance knowledge
  • Maintenance Scheduling
  • Occupancy Management
  • Tenant and eviction laws
  • Multi-family property management
  • Property Management Expertise
  • Maintenance Coordination
  • Preparing property agreements
  • Adaptable
  • Apartment Maintenance
  • Property Showing
  • Microsoft Office
  • Monthly Fee and Payment Collection
  • Repair Planning
  • Tenant Eligibility Determination

Timeline

Manager

G One Stop Shop
01.2024 - Current

Manager

Diamonds Realty & Tax Services
01.2021 - Current

STNA

American Personnel
01.2021 - 07.2023

Diploma -

Life Skills
Lakeysha Swan