Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

Lakeysha Talley

Warrenton,NC

Summary

Personable and dedicated Customer Service Representative with extensive experience in multiple industries. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Owner

Clearly Brazen
Warrenton, NC
04.2020 - Current
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Determined pricing for products or services based on costs and competition.
  • Constructed and styled garments by hand and by machines.
  • Examined product samples, adjusting designs to achieve desired results.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

Progressive Insurance
Mayfield Heights, OH
02.2018 - 02.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Apple Technical Advisor

Conduent
Henderson, NC
02.2017 - 12.2018
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.

Account Manager

Axuma Leasing
Austin, TX
05.2012 - 11.2016
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Received payment and posted to appropriate customer accounts.

Senior Customer Service Representative

CTG/Lenovo
Raleigh, NC
01.2006 - 08.2010
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Managed processing, scheduling and execution of customer purchase orders.
  • Assisted customers by answering questions, addressing concerns and providing current account information.
  • Met and exceeded performance goals to support long-term company growth and market dominance.

Education

Associate of Arts - Information Technology

University of Phoenix
Tempe, AZ
05.2015

Skills

  • Customer Relationship Management (CRM)
  • Account Management
  • Complaint Resolution
  • Salesforce Proficiency
  • MS Office
  • Technical Support
  • Issue Resolution
  • Claims Processing
  • Payment Posting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten

Timeline

Owner

Clearly Brazen
04.2020 - Current

Customer Service Representative

Progressive Insurance
02.2018 - 02.2020

Apple Technical Advisor

Conduent
02.2017 - 12.2018

Account Manager

Axuma Leasing
05.2012 - 11.2016

Senior Customer Service Representative

CTG/Lenovo
01.2006 - 08.2010

Associate of Arts - Information Technology

University of Phoenix

Similar Profiles

CREATE PROFILE
Lakeysha Talley